Program Manager

Job Description

Role - Program Management

Experience Required - 8 Years

Must Have Technical/Functional Skills

Project and Program Management skills and prior exp of working on large programs.

Roles & Responsibilities

Responsibilities include, but are not limited to:

· Create, execute & track Delivery Plans for large programs

· Facilitate and lead technical conversations (e.g., relating to architectural approach and system design) and documents solutions.

· Drive team/release level processes demonstrating servant leadership coupled with domain knowledge and technical acumen.

· Facilitate Program level planning meetings and other ceremonies with delivery teams.

· Ensures dependency alignment across teams.

· Execute the Program Increment (PI) objectives to support the strategy, vision, and road map

· Ensure value is achieved by the team on behalf of end users.

· Work in partnership with Product Owners and the core and extended team to build and prioritize the product backlog.

· Support product owners by ensuring backlog refinement and readiness.

· Collaborate with other Technical Project Managers (TPM) to coordinate cross-team dependencies and other teams within the organization.

· Create metrics driven insights into the delivery and execution of the team using relevant team levelmetrics.

· Responsible for tracking iteration progress, actively adding to design discussions, issue resolution, and removing obstacles to ensure sprint/iteration commitments are met.

· Support and encourage innovation through continuous exploration.

· Drive Agile team objectives.

· Provide visibility into gaps, issues, risks, and opportunities across Agile teams.

· Coach teams to embrace the Technology SDLC process, Agile values, principles, and practices, and actively inspire teams to reflect and improve their delivery capacity

Qualifications:

· Bachelor’s degree in technology related subject area or equivalent experience required

· 10-15 years of experience in technical program or project management, overseeing large-scale, complex transformation programs

· Experience leading Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality

· Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing

· Excellent oral and written skills; Ability to efficiently communicate across product, technology, and business partners

· Ability to deliver complex software iteratively and with quality

· PMP/PgMP/SAFe certification and experience with SDLC and Agile methodologies.

· Experience using Rally delivery management platform is required

· Deep understanding of Agile at Scale or iterative development processes, including quality and testing standard practices

· Well versed in Project Planning, Delivery & Release Management

· Merchant Product knowledge (Characteristics, Pricing & Submissions) and at least 5 years of working as Program or Senior Project Manager at American Express [Mandatory]