Operations Manager

Company Description

Sarah Khan Event Styling is a premier event design company specializing in creating bespoke and memorable experiences. Our team is committed to delivering exceptional service and innovative event solutions tailored to each client’s vision. Drawing on a deep understanding of aesthetics and trends, we craft unique events that leave lasting impressions. We pride ourselves on meticulous attention to detail, creativity, and a passion for enhancing life’s most cherished moments.

Role Overview: 

• The Operations Manager is responsible for ensuring the internal operations for Sarah Khan Event Styling run smoothly in order to provide the highest quality events for our clients. The position will oversee finances, staff, logistics, and general business operations. 
• This is a full time on-site position in Rockville, MD that requires the ability to work early mornings, evenings and weekends.
• Salary ranges between $65,000 - $75,000, with health insurance and PTO benefits.

Responsibilities: 

Staff Management

• Oversee staffing schedule, including time off and managing hourly timesheets for employees and contractors.
• Oversee Hiring, training, and management of event staff and freelancers.
• Manage day-to-day company operations including scheduling, staffing, and workflow
• Conduct meetings with warehouse and front of house teams to ensure clear direction and communication.
• Create and maintain team culture, education and appreciation programs.

Business Operations

• Oversee studio and onsite logistics. 
• Oversee deliveries for receipt, quality and accuracy and timeliness.
• Facilitate maintenance of warehouse organization and upkeep standards. 
• Improve management systems, processes and create SOPs.
• Oversee budgets for all aspects of business.
• Oversee implementation of marketing for lines of income.
• Run payroll for team members.
• Check and maintain profit margins on all projects.
• Maintain profitability on all jobs

Event/Client Logistics

• Maintain and create prep work timelines. 
• Maintain quality control on all projects through their progression 
• Oversee event production logistics from load-in to strike
• Supervise warehouse operations including inventory, prep, and transportation of materials
• Ensure equipment, floral supplies, and materials are organized and available for events
• Oversee on-site installation of events.
• Troubleshoot operational challenges during installations and in-studio. 
• Facilitate improvement opportunities from weekend’s events. 

Required Skills/Qualifications:

• Event and/or hospitality background
• 5 - 7 years experience in an operations delegation or warehouse role
• Proficient knowledge of warehouse procedure and policy
• Proactive problem-solving skills
• Ability to work with all levels of company staff
• Strong written and oral communication skills 
• Bilingual, fluent in written and spoken Spanish 
• Local to DMV - studio is located in Rockville, MD
• Undergraduate studies

Preferred Qualifications:

• Strong history of leadership roles
• Flexible schedule - ability to work early mornings, evenings and weekends
• Comfortable in a fast paced environment
• Experience with project management software or scheduling systems
• Solutions oriented
• High level of organizational skills