Training Manager - Lake Mary

OVERVIEW

Deliver and implement Santikos’ training initiatives through the Santikos Casting Academy that ensure ideal performance of staff and deliver exceptional guest service. Support Theater Operations in the training standardization of employees by utilizing Standard Operating Procedures, On the Job lesson plans, and Best Practices.

ROLES & RESPONSIBILITIES

• Assist in the interviewing, hiring. and onboarding of new hires

• Deliver training to new hires, following the guidelines established in the Employee SOP as well as the OJT Lesson Plan
• Organize and manage team members’ certifications, including TABC, Food Handler, and manager ServSafe
• Teach new hire and annual refresher training courses to team members and managers, including Culture Day and Manager ServSafe
• Support the Theater Managers by providing cross training of staff as requested
• Complete the Leadership Development Management program and assist in a manager role as needed
• Create training schedules for all new hires
• Provide updates on staff’s training status on a continual basis by conducting meetings with the Trainers and Manager in Training Check-Ins
• Assist Learning and Development Teams in providing content for Training Manuals and other learning guides as requested
• Assist with implementation training initiatives as assigned
• Perform other duties and assume various responsibilities as determined by the Learning and Development team
• Travel to other Santikos locations as management or training support when needed
• Update content and manage new hire course enrollment and completion in Learning Management System

EDUCATION & EXPERIENCE REQUIREMENTS:

• High School diploma or equivalent required. Associate or bachelor’s Degree preferred
• A minimum of 1 year of experience in a theater setting, restaurant, bar, or entertainment operation or similar role with proven success
• Previous training experience

SKILLS, KNOWLEDGE & ABILITIES:

• Must be self-directed with strong ability to work flexible schedule to meet training deadlines and simultaneously train multiple team members at once
• Strong work ethic, organizational skills, attention to detail, and exceptional integrity and dependability
• Exceptional verbal, written, presentation, and interpersonal skills
• Experience managing multiple projects and priorities simultaneously
• Demonstrated commitment to Santikos Core Values and vision
• Schedule flexibility and open availability
• Knowledge of Microsoft Office programs

• Ability to stand/walk for extended periods of time (5 hours)
• Ability to travel for training and support to other locations for up to three weeks at a time if necessary
• Able to work on holidays, weekends, and late nights

AAP/EEO Statement

Santikos Entertainment, Inc. is an equal opportunity employer. Santikos provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed service member status and any other characteristic protected under applicable federal, state or local law.