Box Office Representatives

BOX OFFICE REPRESENTATIVE

Full-time and part-time seasonal positions are available starting in June and July.

The primary responsibility of a Santa Fe Chamber Music Festival Box Office Representative is to provide
patrons with a positive introduction to their Festival-going experience. This is done by giving them
accurate concert and event information and by assisting them with the purchase of and/or picking up of
their Festival tickets. Box Office Representatives are expected to work cooperatively with Festival, New
Mexico Museum of Art, and Lensic Performing Arts Center staff toward the goal of providing
consistently high-level customer service.

This position is seasonal and temporary; accordingly, it isn’t eligible for medical, dental, or retirement
benefits.

Responsibilities:

• Provide all patrons and guests with a positive first impression of the Festival by offering excellent and

• Provide information regarding Festival concerts, events, and venues via phone and in-person

• Maintain and nurture relationships with patrons; board members; donors; sponsors; and Festival, New

• Accurately operate the Tessitura ticketing system to sell tickets for Festival concerts. (Tessitura training

• Process ticket sales made in person; by phone, mail, or email; or via the Festival’s website.
• Process payments and keep accurate records of tickets sold and monies taken in.
• Open and close assigned workstation before and after each shift.
• Balance assigned cash drawer against end-of-day reports.
• Pull and organize Will Call tickets and guest list tickets.
• Perform other duties as assigned.

Requirements:

• Available to work beginning in June or July through Monday, August 24.
• Available to work at least two 8-hour shifts each week (between the hours of 9:30 a.m. and 8:30 p.m.,

• Ability to work flexible hours according to concert schedules.
• Ability to work extended and irregular hours, including weekends, as needed.
• Ability to communicate professionally with patrons in order to efficiently and courteously address their

• Ability to operate a computer, including Microsoft programs like Word and Excel.

This job description isn’t all-inclusive and is meant to identify only the major responsibilities and
requirements of the job.

How to Apply:

Email your résumé and cover letter (which should include your availability) to Doug Patinka, Information
Systems and Box Office Manager, at dpatinka@sfcmf.org.