What are the responsibilities and job description for the ServiceNow Functional Analyst position at Sanrose Information Services Inc.?
This is 100% onsite work position based in Tallahassee,FL. Apply only if you are willing to relocate.
Education: A bachelor’s or master’s degree from an accredited college or university in Computer Science, Information Systems, or other related field
Certifications in the field
Required Experience:
1. Programming/systems analysis experience.
2. Experience with ServiceNow ITSM/HRSD/ITOM modules.
3. Strong requirements gathering and functional design skills.
4. Experience with Agile delivery and UAT management.
5. Ability to work across technical and business teams.
Required duties and responsibilities:RCA
1. Serve as primary liaison with business users and conduct requirement workshops.
2. Translate business needs into ServiceNow requirements, user stories, and acceptance criteria.
3. Design and validate workflows, catalog items, SLAs, assignment logic, and process flows
4. Support SDLC activities: sprint planning, build reviews, UAT coordination, and release readiness.
5. Ensure compliance with governance, documentation standards, and change control processes.
6. Define test cases, manage UAT sessions, and validate functional outcomes.
7. Assist in incident triage, RCA, integration data mapping, and CMDB alignment.
8. Define reports, dashboards, and KPIs; collaborate with developers, architects, service desk, and operations teams.