Clinical Navigator - Physician Specific Foot & Ankle

COMPANY SUMMARY

At Sano, we believe exceptional patient care starts with exceptional people. We are seeking a motivated professional who is passionate about the work they do, thrives as a collaborative team player, and is committed to the pursuit of better—for our patients, our teammates, and themselves. The ideal candidate embraces continuous improvement, builds strong relationships, and contributes to a culture of excellence and accountability. We are seeking a Radiologic Technologist who can prioritize tasks in a demanding work environment.

EMPLOYEE BENEFITS

• We are committed to supporting the health, well-being, and professional growth of our team members. Eligible employees may receive a comprehensive benefits package that includes:
• Medical, dental, and vision insurance
• Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA) and Dependent Care Accounts (DCFSA)
• Company paid Life and Accidental Death and Dismemberment Insurance
• Voluntary benefits (Life, Short and Long-term Disability, Accident, Critical Illness, Hospital Indemnity, etc.)
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) and Paid holidays
• 401(k) retirement plan with employer match
• Continuing education and professional development opportunities (position specific)
• Employee wellness initiatives
• Employee Referral Bonus Program
• Benefit eligibility and offerings are subject to plan terms and employment status.

POSITION SUMMARY

The Clinical Navigator-Physician-Specific (CN) is responsible for assisting the physician in patient treatment issues, providing direct patient care, and maintaining proper standards of quality and integrity. The CN will serve as an extension of the physician performing clinical duties while acquiring supplementary knowledge of the medical field and helping to make the workplace an efficient and effective environment for all. The CN will guide a patient through their healing journey at Sano Orthopedics. Locations: Overland Park and Raymore clinics. Specialty: Foot & Ankle

PRIMARY RESPONSIBILITY

• Optimize and nurture the patient experience
• Navigate patients through their visits
• Provide Pre-Operative education and Post-Operative care for patients
• Perform appropriate patient care duties when patient is in the clinic, including but not limited to:
  1. Room patients
  2. Schedule follow ups
  3. Prepare and record charts appropriately within the EMR
  4. Employ skill in patient care and communication
  5. Assist with preparing and administering injections
  6. Prepare for and assist physician with minor procedures
  7. Communicate with external healthcare providers (Physician, PA, NP, ATs, PTs, OTs, RNs) on patient status
  8. Prepare and assist patient with needed paperwork (e.g. work status form)
  9. Home exercise program development and instruction
  10. Patient education
  11. Call in patient prescriptions as directed
  12. Utilize company Inventory Management System
  13. Assist physician with EMR functions required for proper documentation and capturing appropriate data
  14. Coordinate MRI and surgery referrals as needed
  15. Schedule surgeries as needed
  16. Print images as needed
• Monitor patient and staff communication daily (Klara/TEAMS)
• Complete Family and Medical Leave Act (FMLA) and Short-Term Disability (STD) paperwork
• Report MRI and lab results to patients as directed by physician
• Obtain prior approval from insurance companies on prescriptions, injections, or procedures as needed
• Serve as preceptor and educational mentor for students and residents
• Facilitate the front office as needed
• Help manage physicians day-to-day schedule
• Help answer patient communication when not in clinic
• Attend mandatory full staff and clinical meetings and acknowledges receipt of and reviews minutes if absent
• Adhere to all company policies and procedures
• Engage primary care offices, athletic trainers, physical therapists, and other referral sources in an effort to increase awareness in the community
• Enhance the experience of referring providers
• Perform other related duties as required or assigned

SKILLS

• Understanding of Internal Classification of Diseases (ICD) and Common Procedural Terminology (CPT) coding
• Proficient knowledge of medical terminology and anatomy
• Strong customer service skills
• EMR experience (eClinical Works preferred)
• Highly detailed and accurate, with excellent organizational skills
• Excellent communication and interpersonal skills; expresses thoughts and ideas clearly, both verbally and in writing; establishes trust and confidence quickly
• Excellent skills in Microsoft Office (primarily Word, Excel, PowerPoint and TEAMS).
• Must be computer literate with the ability to learn new software applications

COMPETENCIES

• Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment
• Ability to communicate appropriately and build relationships with patients and coworkers
• Willingness to adhere to all principles of confidentiality
• Ability to represent the company in a professional manner to both internally and externally
• Goal-oriented and self-motivated. Is proactive, committed, has high standards, and does what it takes to get the job done
• Ability to work independently and effectively in a team environment

• Ability to show initiative, good judgment, and resourcefulness

EDUCATION AND QUALIFICATIONS

• Bachelor’s or Master's Degree in Athletic Training or equivalent from a CAATE accredited program is preferred; Medical Assistant with 2 years of clinical experience (Foot & Ankle preferred) will be considered.
• State Licensed (or eligible for License in MO and KS) if applicable
• Certified Athletic Trainer through the Board of Certification, Inc. (ATC) or applicable accrediting body
• Basic Life Support (BLS) Certification, preferred

EQUAL OPPORTUNITY STATEMENT

Sano is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. Sano is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.