What are the responsibilities and job description for the Server position at Sandy Station?
General Purpose
To accurately and completely take food and beverage orders, efficiently serve food and beverages to customers and attend to customers' needs.
Main Job Tasks and Responsibilities
- Greet customers politely as they enter the restaurant
- Introduce self to customers
- Show customers to their tables
- Present menus to customers
- Maintain an up-to-date working knowledge of the menu items and daily specials
- Explain the menu items in terms of preparation, ingredients and presentation
- Be aware of allergy information on menu items
- Answer inquiries about food and beverage items on the menu
- Offer food and drink suggestions
- Inform customers of special items not listed on the menu
- Take food and beverage orders accurately including any special requests
- Check customer's identification to ensure they meet alcohol legal age requirements
- Check food orders with customers to ensure correctness
- Input the order into POS System
- Work with bartenders to fill beverage orders
- Work with kitchen staff to process and expedite food orders
- Pre-set table for the orders
- Deliver and serve food at tables
- Use established food handling and serving techniques
- Ensure customers are satisfied with their food orders, beverages and service
- Upsell food and beverage items throughout the meal
- Monitor customer's needs and promptly handle requests
- Handle customer complaints in a polite and professional manner
- Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses
- Prepare and provide customers with accurate check for the meal
- Process cash and credit card payments
- Prepare to-go boxes for customers
- Maintain a clean and organized service area
- Dispose of trash according to established procedures
- Perform any side-work as requested
- Comply with safety, health and hygiene policies and procedures
- High School Diploma preferred
- Meet state age requirements to serve alcohol
- Knowledge of hygiene and sanitation standards
- Knowledge of food and health codes
- Working knowledge of beer, wine, liquor and common beverages
- Working knowledge of food preparation
- Knowledge of state liquor laws
- Able to fluently read and speak English
- Flexible and willing to work different schedules
- Able to lift and move up to 30 pounds
- Able to stand for long periods of time
Other Qualifications:
-Employees must be able to work evenings, weekends and holidays as required
-Employees must have reliable transportation to and from work