SYSTEM ADMINISTRATOR

Location: Albuquerque, NM 87109

Required work schedule: (not a remote or hybrid position)

- Monday to Friday: 8:00 AM to 5:00 PM

- Evenings and weekends as needed

Please note that this schedule is subject to change as needed.

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:

• Comprehensive Medical, Dental, and Vision Insurance
• Paid Short-Term Disability, Life Insurance, and AD&D
• Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave
• Tuition Reimbursement for Professional Development
• 401(k) Plan with Employer Match
• Pension Plan for Long-term Security
• Exciting Opportunities for Career Advancement

Overall Job Purpose

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As a System Administrator at Sandia Area, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing member satisfaction and operational efficiency, you directly contribute to the organization’s mission of strengthening financial well-being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence.

Reporting directly to the Lead System Administrator, the System Administrator I is responsible for designing, building, and implementing virtual and physical server infrastructure both on premise and in the cloud. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all systems to dynamically address the needs of a growing enterprise. Further, the system administrator must stay apprised of updates available for systems and deploying them within policy guidelines.

Duties and responsibilities

Technical Oversight & Review

• Maintain and support all credit union servers, physical and virtual environments. With guidance, document changes and maintain security on the systems to Sandia Area standards.

• Maintain user accounts on networks and applications. Ensure proper permissions are established within the network operating systems.

• Control and implement new servers and related software, ensuring that software is operating on the most current release versions. Seek guidance and research business impact prior to deploying new software.

• Install hardware and software patches/updates on a regular basis to keep the credit union's security posture high. Identify better approaches to implement security. 

• Review and assess system security architecture to ensure a practical and secure design is implemented.

• Run and schedule scripts to automate reporting and other processes (Powershell, Bash, Ansible, OpCon, etc.).

• Update, modify, and optimize GPO's as necessary.

• Ensure critical backups are successful and useable; work with backup vendor on any issues.

Vendor Support

• Effectively engage with external vendors to identify, evaluate, and implement solutions for complex IT support challenges.

• Coordinate vendor relationships to ensure timely resolution of issues, manage service level agreements (SLAs), and escalate concerns when necessary.

• Strong negotiation and communication skills are essential for ensuring vendors meet the needs of the credit union and align with organizational objectives.

Department Operational Support

• Act as an escalation resource for IT Support Specialists under the direction of the system administrator lead.

• Create and update documentation for the department as needed, keeping abreast of new and changing technologies and methodologies for implementation.

• Communicate problems, delays, and unusual situations to the lead system administrator.
• Work with the larger IT team as needed on projects such as applications, front line implementations, and databases.

• Participate in on-call support rotation.

Expectations of all Sandia Area employees

• Demonstrate a strong commitment to upholding the organization’s mission, vision, and values in all interactions and responsibilities

• Represent the credit union with professionalism, integrity, and ethical conduct at all times.

• Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines.

• Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards.

• Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union’s mission and service philosophy.

• Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions.

• Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements.

• Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization.

• Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices.

• Willing to undergo background and credit checks as required by federal and state regulations.

• Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations.

Knowledge, Skills, and Abilities (KSAs)

• Basic working knowledge in virtualization systems and ability to optimize them as required, including virtual and physical server and network infrastructure with a requisite understanding of financial institution operations.

• Ability to work with cloud-based applications such as Office 365, Azure, and Asana.

• Ability to write, maintain, and organize documentation for IT systems and related issues.

• Ability to communicate highly technical information into user-friendly terms to both users, managers, vendors, and other support staff.

• Must be willing and able to drive between worksites and must maintain a valid Driver’s License.

• Some ability to work independently, demonstrating attention to detail in a fast-paced environment.

• Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment.

• Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.

• Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.

• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

• Must be willing and able to drive on company business, maintain a valid Driver's License, and adhere to Sandia Area's Driving Policy.

• Ability to perform essential functions, including the ability to lift up to 50 lbs. as needed.

Minimum Education and Experience Requirements

• Associate's degree in related field.

• • Other equivalent certification may be considered.

• One (1) year of applicable experience required.

• Systems administration and information systems operations experience preferred.

• Demonstrated experience troubleshooting Microsoft software required.

• CompTIA Server , and/or CompTIA Security certification preferred.      

• Microsoft 365 Certification preferred.

• Credit Union and/or financial institution experience is preferred.

*** Please submit employment application to www.sandia.org/careers *** 

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.