REAL ESTATE LOAN PROCESSING SUPERVISOR

Location: Albuquerque, NM 

Schedule of Work Required: (not a remote or hybrid position)

- Monday to Friday: 8:30 AM to 5:30 PM

- Rotating Saturday: 9:00 AM to 1:00 PM

Please note that this schedule is subject to change as needed.

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:

• Comprehensive Medical, Dental, and Vision Insurance
• Paid Short-Term Disability, Life Insurance, and AD&D
• Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave
• Tuition Reimbursement for Professional Development
• 401(k) Plan with Employer Match
• Pension Plan for Long-term Security
• Exciting Opportunities for Career Advancement

Overall Job Purpose

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As a Supervisor at Sandia Area, you play a key role in guiding and supporting your team to achieve operational goals and deliver exceptional member experiences. You are responsible for fostering a culture of trust and accountability while ensuring team alignment with the organization’s mission, vision, and values. By mentoring staff and addressing day-to-day challenges, you contribute to a workplace environment that promotes collaboration, service excellence, and long-term success.

Reporting directly to the Loan Processing Manager, the Real Estate Loan Processing Supervisor is responsible for overseeing the operations of the Real Estate Loan Processing staff which is tasked with ensuring efficient and accurate processing of loan applications, adherence to regulatory guidelines and maintaining high levels of member service. The Supervisor will lead the team, set performance targets and collaborate with other departments to optimize loan processing workflows.

Duties and responsibilities

Leadership & Team Management

• Lead by example, reinforce, and consistently uphold Sandia Area’s Values: Service, Sustainability, Efficiency, Trust, Stewardship, and Growth.
• Contribute to leading a high-performing team; monitor performance targets, foster a culture of continuous improvement, encourage innovation, learning, and adapting best practices to optimize performance.
• Provide leadership, coaching, and mentorship to employees, fostering a positive and high-performing team environment.
• Oversee day-to-day operations and ensure alignment with departmental and organizational objectives.
• Assist in the recruitment, interviewing, and hiring process, ensuring candidates align with the credit union’s mission, values, and service culture.
• Support the onboarding, training, and development of new hires, fostering a positive and growth-oriented work environment.
• Directly supervise staff with the goal of enhancing professional development and personal growth.
• Develop staffing plans and schedules to ensure effective coverage and team balance.
• Monitors individual and team performance to ensure timely and accurate loan processing.
• Develops and implements standardized loan processing procedures and workflows to ensure efficient and consistent processing.

Reporting & Analytics

• Downloads HMDA LAR information and ensures LAR information is reviewed for accuracy prior to sending to Compliance.
• Responsible for the processing of appraisal and title company invoices and updating the monthly budget spreadsheet.
• Maintains the Real Estate Paid report to ensure timely processing of Release of Mortgages.
• Coordinates with Compliance to complete a monthly upload of the LAR to the HMDA Transmittal platform.
• Downloads the Member First Mortgage monthly origination reports and distributes to the appropriate staff for analysis.
• Prepares and reviews the team performance scorecard.
• Monitors and maintains the Adverse Action reports.
• Monitors and reviews the File maintenance report.
• Assists in the preparation of the monthly Board Funded Loans report.
• Reviews the Quality Control Report and ensures quality control audits are completed.

Compliance & Policy Adherence

• Receives and reviews real estate loan applications, ensuring all required documentation is complete, accurate and in compliance with established policies and procedures.
• Prepares Loan Estimates and Closing Disclosures accurately and distributes them in accordance with federal consumer regulations.
• Completes a review of Property Valuation Reports in accordance with established polices and procedures.
• Prepares loan documents in accordance with the loan approval, regulatory compliance requirements and consumer elected products such as debt protection.
• Identifies and reports any suspicious activities, potential fraud and compliance violations to the appropriate channels.
• Funds and disburses home equity loan proceeds in accordance with loan instructions utilizing available automation or manual processes.

Department Operational Support

• Performs home equity loan pre-closing duties, to include ordering and reviewing appraisals, preparing and sending disclosures in accordance with regulatory timeframes, ordering and reviewing title searches, obtaining updated homeowners insurance, and other required tasks.
• Communicates with appropriate staff and borrowers to gather missing information, resolves discrepancies and provides updates on loan application status.
• Responds promptly and professionally to borrower, appraiser and Title Company inquiries, providing exceptional member service throughout the loan process.
• Ensures clear and effective communication channels are maintained with internal and external stakeholders.
• Assists in maintaining pre-closing documentation for Member's First loan requests and performs quality control.
• Receives, creates a paper file and indexes Members First Mortgage loan documentation for retention.
• Sends paid off Member First Mortgage loan files to archives and verifies the external loan tracking record and Synergy contain an accurate Closing Date.
• Ensures Loan Processing Manager is kept fully informed of department activities and of any significant problems or concerns.

Transaction & Account Support

• Performs home equity loan post-closing duties, to include funding the loan, assembling loan files, following up on releases of mortgage and other required tasks.
• Ensures all home equity loans are funded immediately after the rescission period has expired.
• Regularly reviews Synergy to ensure all loan tracking checklists are complete for loans funded by the department.
• Monitors the Help Desk queue to ensure post-closing requests for debt protection election or removal are processed in a timely manner.
• Ensures appropriate wet signature, original documents are filed away accurately and timely.

Expectations of all Sandia Area employees

• Demonstrate a strong commitment to upholding the organization’s mission, vision, and values in all interactions and responsibilities.
• Represent the credit union with professionalism, integrity, and ethical conduct at all times.
• Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines.
• Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards.
• Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union’s mission and service philosophy.
• Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions.
• Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements.
• Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization.
• Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices.
• Willing to undergo background and credit checks as required by federal and state regulations.
• Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations.

Knowledge, Skills, and Abilities (KSAs)

• Expertise in Real Estate processing and Leadership skills with a requisite understanding of financial institution operations.
• High level of analytical ability where problems are complex (i.e. personnel, loan problems).
• Excellent interpersonal communication, and leadership skills to convey goals, set expectations, provide feedback, and inspire and develop teams.
• Strong leadership, time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment.
• Ability to analyze data and metrics to drive team performance and efficiency.
• Willingness to engage in difficult situations using outstanding interpersonal skills and emotional intelligence. 
• Passionate about teamwork and having a positive influence on others; ability to work independently and demonstrate attention to detail.
• Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.
• Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.
• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to perform essential functions, including the ability to lift up to 10 lbs. as needed.

Minimum Education and Experience Requirements

• HSD or GED
  • Directly related experience, in addition to minimum years required, may be considered as a substitution.
• Two (2) year(s) of applicable experience required with progressive responsibilities in a leadership capacity.
• Two or Four year Business or related degree preferred.
• Must possess general knowledge of credit union operations.

*** Please submit an employment application to www.sandia.org/careers ***

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.