What are the responsibilities and job description for the Guest Liaison - Part-time position at Sand Hollow Resort?
GUEST LIAISON - Part-Time
Job Description
Sand Hollow Resort is a premier destination to Escape. Play. Discover. Relax. One of Southern Utah's top-ranked golf destinations, our resort spans five neighborhoods, a championship golf course, vacation rental units, and an on-site restaurant overlooking the gorgeous Southern Utah mountain ranges.
We are looking for a reliable, part-time hands-on Guest Liaison to serve as our primary on-site presence across the entire resort. This role bridges property patrol, guest services, light maintenance, and amenity operations — covering common areas of the Golf Course, Vacation Rentals, and our restaurant, Horizon Kitchen Spirits. If you have a strong work ethic, enjoy variety in your workday, and like being the go-to person who keeps things running smoothly, we would love to have you on the team!
Position’s required shift:
Thursday, Friday, Saturday – 10:00am – 6:00pm
Key Responsibilities
- Patrol resort grounds, common areas, and residential lots; monitor for safety, security, and community standards compliance
- Open and close pools, hot tubs, and amenity areas on schedule; perform condition checks
- Assist guests with check-in, check-out, and general requests at the resort desk
- Drive guests safely between resort locations using the shuttle bus, providing a friendly, attentive experience
- Respond to and troubleshoot in-unit guest issues — door lock systems, TVs, Wi-Fi, garage doors, and propane tank exchanges
- Perform light maintenance, pressure washing, and supply/linen delivery as needed
- Periodically check restrooms; clean and restock
- Monitor golf course perimeter and support construction/compliance observation
- Document nightly reports and communicate openly with other team members across shifts
- Operate resort vehicles for patrol and guest transport
Qualifications
- High school diploma or equivalent required; experience in hospitality, resort operations, or property management preferred
- Minimum age of 25, with a valid driver's license and a clean driving record (If selected for this position, you will need to provide a Motor Vehicle Report)
- Must be able to pass a background check
Skills
- Excellent customer service and communication skills, with a smile & always willing to help
- Strong attention to detail with good judgment
- Comfortable troubleshooting basic tech and mechanical issues (locks, WiFi, TVs, garage doors)
- Ability to work independently and stay in close communication with teammates across shifts
Physical Requirements
- Ability to stand, walk, and drive for extended periods
- Ability to lift, push, and pull up to 50 lbs (100 lbs with assistance)
- Flexibility to work weekends, holidays, and rotating shifts as needed
Position Details
Job Type: Part-Time
Thursday, Friday, Saturday – 10:00am – 6:00pm
Pay Rate: $18/hr
Benefits:
Employee benefits for this position include golf privileges, discounts on select Pro Shop merchandise, discounted dining at the restaurant, and admission select concerts and events.
Pay: $18.00 per hour
Expected hours: 24.0 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $18