What are the responsibilities and job description for the Dental Front Desk Receptionist position at Sand Creek Dental?
Sand Creek Dental has a front desk reception position available for a candidate that is energetic, fun, and always smiling for our fantastic patients!
This is the person who will ensure good business practices while the dentists and hygienists focus on providing the best dental care for our patients. But they also must be fully engaged in the unique environment and clientele of a health care setting, as well as interacting with clinicians and complying with governmental regulations.
Summary: The Front Office Coordinator is responsible for customer service and helping coordinate a smooth, timely patient experience with scheduling, comfort, and payments.
Essential Duties and Responsibilities:
● Patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
● Promoting excellent customer service by all levels of the staff
● Executes all filing and organizational systems for the practice
● Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
● Support business goals by utilizing schedules effectively and supporting the practice revenue objectives.
● Follow and demonstrate commitment to Capital Dental policies, professional expectations, clinical service excellence, and outstanding patient service.
● Other duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
● Experience with Eaglesoft preferred
● Experience may substitute for education. 1-3 years experience as a dental front desk receptionist preferred.
Knowledge, Skills, and Abilities Required:
● Knowledge and experience in all aspects of billing.
● Knowledge of regulations related to commercial insurance.
● Strong customer service skills
● Skill in using healthcare software and computer systems
● Knowledge of maintaining supplies and equipment for the medical setting.
● Multitasking skills
● Problem-solving skills
● Professional communication and presentation skills, including face to face, email, telephone, and video conference.
● Knowledge of continuous process improvement concepts and practices
● Ability to communicate professionally with dentists, hygienists, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.
Hours:
Monday 7:30-6
Tuesday 8:30-7
Wednesday 7:30-2
Thursday 10:30-7 (8:30-5 starting November 19)
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Experience:
- Customer Service: 1 year (Required)
- dental front desk: 1 year (Required)
Work Location: In person
Salary : $22