What are the responsibilities and job description for the Bilingual Operations Associate position at Sanctum Health Partners LLC?
About Sanctum
Sanctum is a therapist-centered pediatric therapy company built on excellence, integrity, and the belief that great clinicians deserve world-class operational support. Our mission is to create a safe place- a sanctum- for patients, families, and the clinicians who serve them. We move quickly, operate with ownership, and stay relentlessly focused on doing the right thing.
Position Summary
The Operations Associate is the entry-level gateway to the operations team at Sanctum. This role is designed for individuals who want to grow fast, contribute meaningfully, and eventually take on leadership within a high-performing organization. You will learn the full scope of our operational systems, support branch performance, solve problems before they become problems, and help execute the daily work that keeps Sanctum running smoothly.
This position is intentionally built with a rapid advancement track. High performers will quickly earn increasing responsibility, autonomy, and influence- often stepping into Operations Coordinator or Operations Manager roles far faster than at traditional healthcare companies.
Key Responsibilities
- Support daily branch operations, ensuring therapists and directors have what they need to perform at their best.
- Assist with scheduling, patient onboarding workflows, and visit authorization processes.
- Monitor data trends, flag operational issues, and participate in rootcause analysis.
- Maintain accurate documentation and uphold compliance standards across branches.
- Work closely with directors to troubleshoot scheduling challenges, coverage needs, and communication gaps.
- Learn and support the full revenue cycle process from intake to billing submission.
- Contribute to ongoing improvements in systems, processes, and therapist support programs.
- Provide exceptional customer service to families, therapists, and referral sources.
- Serve as an internal culturecarrier—reliable, positive, and accountable.
- Provide translation services as needed.
About Sanctum Health Partners LLC
Sanctum Health Partners is a fresh new outlook for therapists and patients alike. In today's world, we know that companies put the bottom line over patients far too often. Similarly, these same companies often gloss over their employees, resulting in an unhappy, uncaring work setting. At Sanctum, we strive to make all of that different. We've worked for those other companies and experienced the consequences of a poor work environment. We listen to you, support you, and let you take a guiding hand in the direction of the company. Are you tired of working for companies that put the bottom line over patients and therapists? Enter Sanctum Health Partners: we are a pediatric therapy company that gives a refreshing new outlook on how therapy should be done. Our therapists love working for us and we love giving them a company that values therapists and puts them above the business. Sound too good to be true? Apply today and give us a chance to show you it is.