What are the responsibilities and job description for the Sales Lead position at Sanctuary Medicinals?
About Us
Sanctuary is committed to serving our community by providing a safe, welcoming, and educational retail cannabis experience. Our team is passionate about cannabis, compliance, and customer care — and we’re looking for like-minded individuals who want to grow with us.
Position Overview
The POS Lead plays a key role in ensuring our store operates smoothly, efficiently, and in compliance with Massachusetts cannabis regulations. This leadership role oversees the POS sales team, ensuring every customer enjoys a positive and seamless retail experience. You’ll be responsible for shift management, transaction accuracy, and team accountability — all while embodying Sanctuary’s commitment to exceptional service.
Key Responsibilities
- Supervise daily operations of the POS team, including transaction accuracy, side work delegation, and shift feedback.
- Manage shift rosters, break schedules, timekeeping, and ensure compliance with all POS opening/closing procedures.
- Serve as a role model for guest service with a professional, upbeat, and approachable demeanor.
- Collaborate with management (GM/AGM) to resolve customer or product concerns promptly and effectively.
- Ensure daily compliance with store policies, security protocols, and state/local cannabis regulations.
- Maintain an accurate and updated online menu in partnership with store leadership.
- Assist with onboarding and training new POS team members.
- Prepare and reconcile daily cash/debit batches and deposits.
- Communicate shift updates and team feedback via Homebase and manager’s log.
Qualifications
- Minimum 2 years of supervisory experience in cannabis, retail, or hospitality (cannabis experience preferred).
- Strong understanding of Massachusetts medical and adult-use cannabis regulations.
- Knowledge of cannabis products, strains, and delivery methods.
- Excellent communication, time management, and problem-solving skills.
- Ability to multitask and thrive in a fast-paced environment.
- Must be at least 21 years old and able to pass a criminal background check (no felony convictions).
- High school diploma or equivalent; METRC certification preferred (or ability to obtain).
Physical Requirements
- Able to lift at least 20 lbs and stand for extended periods.
- Must be available for regular evening and weekend shifts.
Why Join Sanctuary?
- Be part of a passionate, knowledgeable, and community-focused team.
- Opportunities for growth and professional development in the cannabis industry.
- Employee discounts and a supportive, people-first culture.