What are the responsibilities and job description for the Manager On Duty (Mod) position at Sanctuary Medicinals?
The most essential skill and duty of any Manager On Duty (MOD) at Sanctuary is to provide an environment that delights not only the patient but also the team they lead. This leader will assist in the development, and training of all Medical Marijuana Treatment Center (MMTC) associates as necessary, requiring current regulation and product knowledge while displaying leadership skills in line with the company vision. In the absence of the GM and Assistant General Manager (AGM), the MOD will act as the GM and the closing and opening key-holder. MOD's are responsible for supporting the store in attaining goals, sales estimates, and revenue projections. Also, ensuring that marketing efforts are consistent in their location with brand standards, and managing a budget, among other duties.
Manager On Duty Responsibilities:
Assisting in the development and training of MMTC Associates.
Ensuring a delightful patient experience through exemplary product knowledge and customer service skills.
Opening/Closing MMTC location as a key-holder.
Celebrates and recognizes successful moments every day.
Helping attain location goals such as sales estimates and revenue projections through team motivation.
Ensuring that the shift under their supervision adheres to company and industry compliance and regulations.
Ensuring that the location meets company and industry safety and cleanliness standards.
Helping manage a budget and ensuring that the location operates within that budget.
Addressing operational problems that arise and appraising GM/AGM.
Ensuring that customer service levels are consistently excellent.
Seeks to become familiar with and proficient at all other tasks and duties of the Assistant General Manager.
Making recommendations to the GM and AGM as required.
MOD Requirements:
Leadership and decision-making ability.
Excellent time management and organizational skills.
Exceptional interpersonal skills.
Excellent written and verbal communication.
Analytical mindset and problem-solving skills.
Assists associates to provide increased service to customers in response to specific needs and requests
Leads by example as an expert in customer service, cash handling, and product knowledge.
2 Years of retail experience.
Additional Requirements:
Must be a minimum of 21 years of age.
Must be and remain compliant with any and all legal or company regulations for working in the industry.
Must pass all required background and fingerprint checks.
We are looking forward to reading your application!