Bilingual Receptionist

About the Role:

The Bilingual Receptionist at Sanabria & Associates PLLC will serve as the first point of contact for clients and visitors, ensuring a welcoming and professional atmosphere. This role is crucial in managing communication between English and Spanish-speaking clients, facilitating smooth interactions and enhancing client satisfaction. The receptionist will be responsible for but not limited to handling inquiries, scheduling appointments, and maintaining organized records, which are essential for the efficient operation of the office. Additionally, the role involves supporting administrative tasks that contribute to the overall productivity of the team. Ultimately, the Bilingual Receptionist plays a vital role in fostering positive relationships with clients and ensuring that their needs are met promptly and effectively.

Minimum Qualifications:

• Fluency in both English and Spanish, with excellent verbal and written communication skills
• Saturday availability
• High school diploma or equivalent
• Proven experience in a receptionist or administrative role, preferably in a professional office environment

Preferred Qualifications:

• Experience in a legal or healthcare setting.
• Familiarity with office management software and scheduling tools

Responsibilities:

• Greet clients and visitors in a friendly and professional manner, both in person and over the phone.
• Manage incoming calls and emails, directing them to the appropriate staff members as needed.
• Schedule and confirm appointments, ensuring that the calendar is up-to-date and organized.
• Maintain a clean and welcoming reception area, including managing office supplies and equipment.
• Assist with administrative tasks such as handling client invoices and payments, filing, data entry, and document preparation as required.

Skills:

The required skills of bilingual communication are essential for effectively interacting with clients from diverse backgrounds, ensuring that language barriers do not hinder service quality. Organizational skills are utilized daily to manage appointments and maintain an orderly reception area, which is critical for operational efficiency. Proficiency in office software aids in the timely completion of administrative tasks, allowing the receptionist to support the team effectively. Customer service skills are paramount, as the receptionist must handle inquiries and concerns with professionalism and empathy. Preferred skills, such as familiarity with legal terminology, enhance the receptionist's ability to assist clients in a specialized environment.