Spa Receptionist | Head of Vibe

• Benefits/Perks
• Hourly Pay PLUS Commission on Sales (Base pay starts at$16/hr, commission averages $3-$5/hr. With commission team members should expect to earn a minimum of $18-$21/hr
• Monthly Contests and Bonuses for Top Performers
• Complimentary Monthly Facial Membership
• Friends & Family Discount on Services
• 35% Product Discount on Pay Day
• 401K with matching for all employees
• Health Benefits for full time employees
• Wellness Benefits
• Team Appreciation Meetings
• Complimentary Team Parking
• Closed on National Holidays
• Refrigerator packed with healthy snacks for the team
• Opportunity for Growth within a rapidly expanding company
• And More!

Company Overview: Sana is a destination for all things skin. We offer a new kind of facial experience that aims to change people’s relationship with their skin and their products through goal-driven facials, expert guidance, and clean skincare. We are shifting the norm by standing against toxins and loving our skin, unconditionally.

Sana’s operating culture is simple: the magic starts with our team. We want to create a culture built on trust, a positive working environment and accountability. Each member of our team is valued and recognized for their skills, expertise, and contributions.

Position Overview:

Our Head of Vibe/Manager on Duty joins our team to be part of a new kind of skincare experience. In this role, you will set the vibe for our guests as soon as they walk in the doors. You will check in guests, facilitate bookings, assist with inventory management, and retail sales. You will be working in a team environment as well as independently, reporting to the Studio Manager. We are looking for candidates who are eager to be mentored and grow into managerial roles.

Skills Required:

• Love for Skincare & Clean Beauty Industry
• People Person & Positive attitude
• Demonstrates enthusiasm, motivation and displays warmth and empathy
• Excellence in Customer Service Impeccable Time Management
• Excellent organizational skills. Excellent written and verbal communication
• Excellent telephone and computer literacy
• Proactive
• Able to multitask between guest
• Willingness to learn
• Attention to detail
• Reliability and flexibility
• Weekend Availability Required

Key Responsibilities: Knowledge & Guest Experience

• Make guests feel welcome and at home, Sana is a space for self-love and inclusivity.
• Provide Sana’s signature customer service and hospitality to guests: including in-person, over the phone and through email.
• Offer a warm and friendly welcome to all guests upon arrival
• Share our story, values, treatments, membership and retail selection with confidence and passion.
• Lead guest check in, collect intake forms, make bookings, provide information for guests, assist guests with retail selection, oversee all communication/inquiries within the studio.
• Provide support to the Skin Healers to ensure a successful check-in and check-out process
• Handle guest comments, complaints and concerns with grace and a smile, all of which are to be communicated to the Studio Manager and our COO
• Able to always exceed guest expectations

Education & Sales

• Knowledge of clean beauty and how to create a cleaner skincare routine, ability to speak clean beauty 101 to guests and recommend skincare routines based on our training protocols
• Bring value to each guest through education and recommendations (treatments, products)
• Clearly explain and ensure each guest understands the treatment they have chosen upon arrival
• Explain and recommend add-ons and memberships
• Be a team player
• Demonstrate strong product knowledge, assist with inventory management, be able to assist clients with product sales and returns
• Make retail benchmarks

Administrative Tasks

• Monitor the cleanliness and professional presentation of retail, facial rooms, and common areas (front of store, retail, team area, bathrooms)
• Ensure spaces that are always kept in perfect condition
• Make guests feel at home as soon as they walk in by offering them tea or water
• Ensure all Skin Healers follow good time management with greeting clients at treatment time
• Keep guest waiting areas always presentable
• Assist with pick up and drop off of laundry
• Unpack deliveries, take out garbage and recycle

Job Type: Part-time

Pay: $16.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Referral program
• Vision insurance

Application Question(s):

• We are looking for candidates with flexible schedules. All candidates must be available 1 weekend day (every week). Please list your availability. We are open Monday-Friday 10-8 and Saturday/Sunday 10-6.
• Please write 2-3 sentences of why you would like to work at Sana Skin Studio.

Experience:

• customer service: 1 year (Required)

Work Location: In person

Salary : $3 - $5