Sr Administrative Assistant- Welcome Desk

Sr Administrative Assistant- Welcome Desk - South Campus

PRIMARY FUNCTION: Provides general information to visitors about admissions, financial aid, and advising processes. The Specialist is responsible for welcoming and directing prospective, new, and returning students, employees, and visitors to the appropriate department/service (Admissions; Career Services, Financial Aid, Veteran Services, and the Business Office).

Essential Job Functions

• Serves as the first point of contact at the Welcome Desk for all visitors. Offers a sincere, personal welcome to every guest entering and exiting the building. Signs in and directs students and community members to the appropriate departments.
• Provides information and support to students and visitors with a variety of enrollment and registration processes including financial aid, student records, advising, and other student related functions.
• Maintains and demonstrates a broad knowledge of all student services departments and College policies.
• Provides orientation, training, and supervision to student employees working the Welcome Desk.
• Effectively determines visitors’ needs and assists them accordingly with directions, information, or resources.
• Triages student waiting areas during high traffic time to ensure students are assisted in a timely manner.
• Provides general campus directions and event information and general campus information regarding hours of operation, college website access, and hours of operation for various college offices and service areas.
• Maintains the physical appearance of the Welcome Desk and surrounding lobby area.
  
  

Knowledge, Skills And Abilities

• Ability to demonstrate the College values
• Must project a professional image, have excellent telephone etiquette and communication skills
• Must be extremely accurate and have excellent proofreading, grammar and spelling skills
• Must be able to work in a team environment, be flexible with good public relations skills, work well with details and deadlines, balance multiple tasks, analyze and solve problems and work independently in a fast-passed office environment
• Basic skill level in Microsoft Office (Word, Excel & PowerPoint)
• Must possess exceptional customer service and problem-solving skills
• Knowledge of Banner, Who’s Next and all aspects of student registration, records, and admissions (preferred)
  
  

Required Education

• High school diploma or equivalent
  
  

Preferred Education

• Above requirement plus one year of specialized or technical training beyond high school
  
  

Required Experience

• Three years of office, clerical, customer service or administrative support experience; or an equivalent combination of education and experience to successfully perform the essential duties of the job
  
  

Preferred Experience

• Above requirement including one or more years in a higher education environment
  
  

Note: The duties of this position require a physical presence at the assigned on-site work location during unrestricted operations with very limited or no opportunity for remote work arrangements.

Salary Grade: 106

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req6177

Posting Close Date: 1/27/2026