Bilingual Program Coordinator

Description

Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Bilingual Program Coordinator for the San Francisco-Marin Food Bank. Join our friendly, collaborative, and hardworking programs team, reporting to the Program Manager.

The Bilingual Program Coordinator works with human service and faith-based organizations to bridge the gap between millions of dollars of donated foods and thousands of families and individuals struggling to make ends meet in two of the counties with the highest costs of living in the world. This position is a full-time, non-exempt position. Candidates should have experience working with community-based organizations and low-income communities in either San Francisco or Marin. This position requires ability and willingness to work a flexible schedule, including periodic evening and weekend hours. 

Who We Are:

Our mission is to end hunger in San Francisco and Marin.

We envision a just and equitable society that nurtures a resilient community. We envision a community where everyone will have access to nutritious food of their choosing and will be uplifted by a network of support. We work with our community to create lasting solutions to address both the hunger we see today and the root causes that perpetuate food insecurity in our society. Every week, over 50,000 households count on us for food assistance. 60% of what we distribute is fresh fruits and vegetables.

Who You Are:

To excel in this position, you will need to approach the work with the following habits and values:

• Lived and/or working experience with community- Work with diverse group of stakeholders and can bring in allies and coalition partners from marginalized communities, such as people of color, people with disabilities, low-income families, unhoused people, and immigrants. Bilingual required.  

• Collaboration and Teamwork: Works collaboratively with others across the organization to achieve shared objectives.  Represents own interests while being fair to others and their areas. Partners with others to get work done.  Credits others for their contribution and accomplishments. Gains trust and support of others. Promotes cooperation and commitment within a team to achieve goals and deliverables.   Understands when and how to contribute to a project or team, both as a leader and as a contributor.   Provides constructive feedback to others as appropriate.   Volunteers assistance and undertake additional tasks to support others.  Shares credit, acknowledges and celebrates the achievement of others.  

• Values Differences: Seeks to understand different perspectives and cultures  Contributes to a work climate where differences are valued and supported and want to do their best Self-aware and considerate of how they handle bias, poor treatment, and conflict, and demonstrates that they value others Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results  Is sensitive to cultural norms, expectations and ways of communicating  

• Customer Focus: Gains insight into customer needs and adapts as needs evolve Identifies opportunities that benefit the internal or external customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships. Focuses on customers to drive innovation and build a responsive and agile organization   

• Judgement: Considers the long-term as well as immediate short-term outcomes and actions.  Recognizes when to escalate appropriate or specific situations to the next higher level of expertise.  Refrains from “jumping to conclusions” based on no, or minimal, evidence; takes time to collect facts before decision-making. Considers alternative available actions, resources, and constraints before selecting a method for accomplishing a task or project. Confirms details before deciding how to act. Seeks out others to check or review their own work for accuracy and completeness.  Verifies assumptions and information before accepting them.  Reviews all relevant information or aspects of a situation before acting or deciding.   

• Self-Awareness and Professionalism: Reflects on activities and impact on others. Proactively seeks feedback without being defensive Is open to criticism and talking about shortcomings. Admits mistakes and gains insight from experiences Is conscious of and manages how one’s actions and reactions impact others. Knows strengths, weaknesses, opportunities, and limits. Knows how to conduct self in the workplace: communicates effectively, resolves conflict, does not gossip, acts with integrity, and holds professional boundaries 

• Delivers Commitments: Follows through on commitments. Acts with a clear sense of ownership. Takes personal responsibility for decisions, actions, and failures. Are seen as direct and truthful. Keeps confidence. Shows consistency between words and actions. Solves issue, not blame Identifies and communicates what they need of others, and shares that with them directly and professionally 

• Relationship Building- Establishes rapport and builds trust easily.  Demonstrates effective interpersonal communication skills.  Deals effectively with others in order to get work accomplished. Balances concern for productivity and results with sensitivity to other’s needs or problems. Meet others where they are at.    

• Fostering Communication- Fosters two-way communication. Recalls others' main points, taking them into account in own communication. Checks own understanding of others' communication (e.g., paraphrases, asks questions). Elicits comments or feedback on what has been said. Maintains continuous, open and consistent communication with others.     

• Adaptability- Can effectively cope with change and will change approach, style, and expectations when necessary to achieve goals; changes gears comfortably to respond to the needs of the situation. Responds to change with a positive attitude and willingness to learn new ways to accomplish work.  Remains curious and flexible.   Isn't upset when things are ambiguous or up in the air.   

What You Would Be Accountable for:

The Bilingual Program Coordinator will be responsible for the following key pieces of work:

• Community Partnership Oversight  

• Program Coordination
• Project Coordination  

• Other duties as assigned. 

What You Would Be Doing Right Now:

• Advising, monitoring, and following up with partner agencies to ensure compliance with Food Bank policies and procedures.  

• Evaluating, reporting, and collecting appropriate information of program participants.  

• Identifying, recruiting, and training community-based organizations to establish and sustain food assistance programs in San Francisco and Marin Counties.  

• Supporting with paperwork, survey submissions and utilization/ attendance numbers for contracts and grants.  

• Working with Community Partnership team, and other Programs teams to assess programming, elevate and advocate for community needs, and co-collaborating on solutions.  

• Sending program updates to partner agencies and sharing partner updates with Food Bank staff. 

What Else You Should Know:

REQUIRED EXPERIENCE:

• Bachelor’s degree or equivalent education and experience in social services.
• Experience and skill in conflict resolution, de-escalation techniques and having difficult conversations.

KEY KNOWLEDGE, SKILLS, & ABILITIES EXPERIENCE:

• Fluency in English, receive a level 9 score on the verbal assessment.  
• Fluency in Cantonese, receive a level 9 score on the verbal assessment.  
• Pass the following tests: Excel; Professional Writing.   
• Valid California driver's license is required. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

This position is set in a hybrid work environment. The physical and environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

POSITION COVERD BY OPEIU LOCAL 29 BARGAINING UNIT.

SALARY The position is full-time. The starting salary for this position ranges from $33.27-34.31, with exact salary depending on experience.

BENEFITS All positions are offered generous holiday and sick time as well as retirement savings. This position also qualifies for medical, dental, life, long-term disability, and vacation time.

The San Francisco-Marin Food bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve. We especially encourage people of color, folks from the LGBTIA2 community, and people with disabilities to apply. In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply.

Qualifications

Salary : $33 - $34