What are the responsibilities and job description for the Systems Administrator position at San Francisco Conservatory of Music?
The San Francisco Conservatory of Music seeks a Systems Administrator to support and modernize enterprise IT systems, including infrastructure, identity management, and key academic platforms such as the Student Information System. The role combines systems administration and Tier 2/3 support with responsibilities for security, compliance, and lifecycle management, while also contributing to infrastructure planning and strategic IT initiatives.
Primary Duties and Responsibilities
- Executes infrastructure modernization tasks to consolidate overlapping systems, migrate legacy platforms, and automate manual processes.
- Contributes to architectural decisions and strategic planning, with opportunities to lead initiatives and help select vendors as you grow in the role.
- Supports the technical rollout of enterprise systems and integrations, including the Student Information System (SIS), by handling both back-end configuration and front-end user troubleshooting.
- Administers and enhances identity and access management systems, including Azure Active Directory (Entra ID), SSO, and MFA to support business and academic operations.
- Assesses enterprise system security, data integrity, and compliance with regulatory frameworks, including FERPA.
- Monitors and maintains server health (Windows Server, Hyper-V), performing routine patches, updates, and physical hardware maintenance to maximize uptime.
- Performs hands-on hardware and software lifecycle management, including the configuration, deployment, and troubleshooting of workstations, peripherals, and mobile devices.
- Provides Tier 2/3 Helpdesk support for complex issues and serve as a technical escalation point for the team.
- Manages ticket lifecycle, helping to resolve issues efficiently and meet user expectations.
- Maintain comprehensive technical and end-user documentation for all systems and processes.
- Performs other IT-related duties as assigned