Receptionist - Trans Services

Receptionist – Trans Services

Agency Description:

San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco’s Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect.

About You: 

• You focus and center your work around giving a high level of service. 
• You are empathetic in responding to any situation with compassion and curiosity.
• You are driven by your own internal integrity as well as that of the agency.
• You have a justice and equity mind-set. 
• You feel that everyone deserves dignity and respect. 
• You consistently pay attention to details. 
• You collaborate well in a diverse and interdisciplinary workplace.

Program Summary:
Since 2007, Trans:Thrive has provided comprehensive medical and social services for the trans/GNC community of San Francisco. More than a drop-in center, Trans:Thrive is a safe space and “one-stop shop” where community members access case management, primary care, dental care, behavioral health services, gender-affirming care, substance use treatment, support groups, hot meals, and community events. 

Role Summary:
The Receptionist is the welcoming face of Trans:Thrive and first point of contact for clients and visitors. This position plays a key role in ensuring a positive, affirming experience for all who enter the space. The receptionist manages client check-in and registration, performs new patient intakes, confirms insurance eligibility, and navigates clients to clinical, behavioral health, and supportive services. This position requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment. This position works closely with the Wellness Clinic, Behavioral Health, and Eligibility teams. 

Essential Duties: 
 

• Client Reception & Navigation: 

• Greet all clients and visitors warmly, assess needs, and connect them to appropriate staff or services. 
• Answer incoming calls, return voicemails promptly, and respond to general inquiries about programs and services. 
• Maintain a safe, welcoming, and affirming reception area; ensure literature, forms, and signage are up to date and space is clean and organized. Inform manager and Managing Director of any janitorial needs.  

• Intake & Registration: 

• Complete new patient intakes for Trans:Thrive programs, ensuring required consent-to-treat and sliding scale paperwork are signed. 
• Register new patients in Epic, create charts when necessary, and accurately document client information. 
• Coordinate with clinic staff to ensure streamlined intake processes between Trans:Thrive and the Wellness Clinic. 

• Eligibility & Benefits: 

• Receive basic training in Medi-Cal eligibility and confirm client coverage prior to services. 
• Update Epic with current insurance benefits and guarantor information to prevent billing errors. 
• Collaborate with the Eligibility Team to ensure optimal coverage and enrollment for clients. 

• Administrative & Program Support: 

• Schedule appointments, send reminders, and check in clients for behavioral health, case management, and other services. 
• Perform clerical tasks, such as faxing, scanning, copying, etc., to support program staff. 
• Coordinate transportation for clients as needed. 
• Collaborate with the Safety Intervention Specialist to maintain client and staff safety. 

• Team & Agency Participation: 

• Attend staff meetings, trainings, and agency events as required. 
• Support program data collection and reporting needs as assigned. 
• Perform other duties as needed to ensure smooth daily operations. 

Minimum Qualifications: 
 

• High school diploma or equivalent work experience. 
• Experience in customer service, office administration, or reception. 
• Comfortable and culturally competent in working with LGBTQ communities 
• Ability to work effectively with diverse populations, including LGBTQ communities, immigrants/refugees, people experiencing homelessness, and individuals with behavioral health and substance use challenges. 
• Strong written and verbal communication skills. 
• Detail-oriented with excellent follow-through and reliability. 
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort learning new software systems. 
• Ability to maintain confidentiality of sensitive client information. 
• Proof of TB clearance (within the past 12 months) and up-to-date COVID-19 and flu vaccinations.
     

Preferred Qualifications: 
 

• Bilingual English/Spanish. 
• Experience using Epic or other electronic health record (EHR) systems. 
• Experience working in a health center, clinic, or social service organization. 
• Familiarity with Medi-Cal eligibility processes. 
• Self-starter with the ability to work independently and as part of a team. 

Benefits: 

Competitive compensation

Comprehensive health, vision, and dental insurance

Company sponsored life, and long-term disability insurance

Generous paid time off including paid holidays

Company-sponsored retirement plan

Opportunities for professional growth and development

EEOC Statement:

San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate based on age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.