Case Manager, TransLink

Case Manager - TransLink 

Agency Description: 

San Francisco Community Health Center (formerly known as API Wellness Center) is a federally qualified health center that provides culturally competent, high quality medical care, health services, education, and outreach. We transform lives by advancing health, wellness and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses, toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco’s Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves to be healthy and needs access to the highest quality health care. 

About You:  

• You focus and center your work around giving a high level of service.  
• You are empathetic, responding to any situation with compassion and curiosity. 
• You are driven by your own internal integrity as well as that of the agency.
• You have a justice and equity mindset.  
• You feel that everyone deserves dignity and respect.  
• You pay attention to details no matter how big or small.  
• You collaborate well in a diverse and cross-functional workplace. 

Role Summary:  

The TransLink program is an innovative, peer-focused initiative designed to significantly reduce the risk of substance use, HIV infection, STI and viral hepatitis infections amongst homeless and unstably housed Transgender women living in San Francisco, CA. Case Manager will be responsible for client outreach, engagement, and navigation services for new and existing clients in the program. Case Manager is also responsible for maintaining and keeping confidential records on clients and providing support with client workshops. This position reports to Program Manager for TransLink.  

Essential Duties: 

• Conduct a comprehensive client assessment, in collaboration with client, to provide linkage to resources and assist clients with access to care, including intake, care planning, and follow-up.
• Develop, monitor, and update client-centered service plans that reflect client goals and needs.
• Conduct consistent client follow-up to assess client progress and keep clients engaged in the program.
• Offer comprehensive navigation services, including helping clients keep scheduled appointments by accompanying them and advocating on their behalf during visits.
• Complete timely documentation of assignments and any other required documentation including, but not limited to, client interaction notes, responses to emails, presentations, etc.
• Conduct outreach activities to engage and enroll new clients.
• Collaborate with agency programs and community partners to support client goals and reduce barriers to services.
• Provide education on harm reduction, HIV, STI, and viral Hepatitis infections, helping clients gain the tools they need to maintain their health and well-being.
• Provide crisis intervention and de-escalation, when needed, utilizing trauma-informed approaches.
• Work closely with the TransLink team, including Peer Ambassadors, to achieve program goals and provide clients with complete support and guidance.
• Help support the various programs and projects run by the Community Engagement team.
• Lead client workshops and support groups, collaborating with the Program Manager to maintain consistent client participation.
• Participate in staff meetings, trainings, and supervisions.
• Other duties as assigned. 

Minimum Qualifications: 

• Ability to sit, stand and walk at least 50% of work hours (this position requires outreach).
• At least 1 year experience of working or interpersonal experience with transgender individuals and issues.
• At least six months experience with harm reduction, client-centered counseling, and motivational interviewing.
• Familiarity with issues and concerns of Transgender individuals.
• Ability to handle multiple tasks and have ability to work professionally and ethically within multi-racial and multicultural settings.
• Ability to provide customer service in an effective, courteous, and friendly manner and meet the needs of diverse clientele.
• Ability to maintain confidentiality and privacy of persons, documents, data, and communications. 
• Excellent written and verbal communications skills in English. 
• Up to date with vaccinations, including the latest COVID-19 and seasonal flu shot vaccine. 
• Proof of TB clearance (issued within the past 12 months).
  
  

Benefits: 

• Competitive compensation
• Comprehensive health, vision, and dental insurance  
• Company sponsored life, and long-term disability insurance  
• Generous paid time off including paid holidays  
• Company-sponsored retirement plan  
• Opportunities for professional growth and development
  

EEO Statement: 
San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.