Registrar

Description

POSITION OVERVIEW

San Diego Christian College (SDCC), as an academic and learning community, aims to prepare academically equipped, culturally and globally involved graduates with a biblical worldview and godly character to serve God. SDCC is a religious, non-profit organization (501c3) registered in the state of California. It is our mission to educate and inspire students through the truthof Scripture and the development of competencies that prepare graduates whose purpose is to impact the world.

The Registrar provides effective leadership and direction for the Office of the Registrar. Plans and develops strategies for maintenance and upgrading of academic information infrastructure. Ensures accuracy, integrity, and confidentiality of student academic records and provides leadership in the implementation and enforcement of academic policies and procedures across the College by performing the following duties.

ESSENTIAL DUTIES AND FUNCTIONS

1. Create vision, establish, and maintain policy, and implement best practices that enhance customer service to students.
2. Provides leadership and direction to advance both new and existing processes and services including transcript evaluations, registration, VA certification, enrollment certifications, degree guides, articulation, graduation, course schedules, instructional space assignments, and all other activities related to academic record keeping.
3. Collaborate with administrators, faculty, staff, and information technology services to facilitate and improve services to students.
4. In collaboration with academic personnel, research, address and respond to student concerns, requests and appeals related to enrollment, transfer evaluations, degree requirements, general education variances and other related academic matters.
5. Interpret academic policies for students, faculty and administrators as required.
6. Assist academic administration in the development of curriculum proposals to ensure curriculum changes meet college standards and recommend appropriate adjustments.
7. Assist in the production of documents including academic calendars, content within college catalogs and other related academic documents for accuracy and consistency.
8. Ensure compliance to college policies and procedures pertaining to the observance of academic calendars, grading practices, attendance, and the recording of academic performance.
9. Oversee dissemination of data for institutional research and to prepare institutional, federal and accreditation data as required and respond to frequent request for data from academic and administrative offices; ensures timely, accurate and consistent reporting.
10. Provide appropriate semester and annual and trend reports such as FTE, IPEDS, and GRS reports.
11. Manage and ensure the security and integrity of student and academic records in both electronic and hard copy in accordance with federal, state, and college regulations. Provide reports to the administration, faculty, and staff as appropriate.
12. Provide oversight and guidance regarding FERPA compliance and maintain knowledge about other federal and state regulations and policies affecting academic programs and operations.
13. Ensures the College’s Tuition and Fee Policy is properly communicated and implemented.
14. Communicates enrollment changes in a timely fashion to Student Accounts and other areas where a change of enrollment status has an impact.
15. Maintains website communications related to key deadlines and student action timelines.
16. Serve on appropriate committees as appointed.
17. Maintain proficiency on the student information system (Populi, Blackboard, etc.) and related software.
18. Prepare and administer the Academic Affairs budget and manage staffing needs including training, evaluation, coaching, and professional development.
19. Support Academics with necessary information, recommendations, and research.

The above summary of duties represents the major functions and tasks but is not intended to be an exhaustive list of all responsibilities. Therefore, the individual may perform other related tasks as required due to business necessity.

SUPERVISORY RESPONSIBILITIES

Directly supervises employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

POSITION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Knowledge

• Bachelor’s degree from a four-year college or university required, masters degree preferred.
• One to two years related experience and/or training, preferably in an environment that includes hybrid and online learning for adults; or equivalent combination of education and experience.
• Knowledge of best practices in records and registration procedures and policies in higher education
• Extensive knowledge of Microsoft Office Suite (particularly Word, Excel, PowerPoint)
• Strong demonstrated knowledge of database management

Skills

• Skill in the use of personal computers and related software applications.
• Established record in working successfully with diverse populations.
• Highly effective interpersonal skills; skilled in tactful diplomacy and conflict resolution.
• Outstanding organizational skills.
• Strong written and oral communication skills.
• Demonstrated skills and techniques to recognize problems and find solutions that uphold SDCC’s core values.
• Self-motivated and flexible with strong organizational skills and the ability to work well with timelines and short deadlines.

Abilities

• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
• A thorough knowledge of: Business English and arithmetic; general office methods, procedures, and practices.
• Ability to plan, develop, and coordinate multiple projects.
• Ability to read and write at a level appropriate to the duties of the position.
• Ability to use independent judgment and to manage and impart confidential information.
• Ability to gather data, compile information, and prepare reports.
• Strong interpersonal and communication skills and the ability to work effectively with a diverse faculty, staff, and student body.
• Strong organizational skills and detailed oriented.
• Ability to maintain confidentiality.
• Excellent telephone courtesy knowledge and experience.
• Ability to coordinate and organize meetings and/or special events.
• Knowledge of standard budgeting and expenditure control procedures and documentation.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to create, compose, and edit written materials.
• Ability to make administrative/procedural decisions and judgments.
• Ability to develop and maintain recordkeeping systems and procedures.
• Ability to resolve customer complaints and concerns.
• Ability to investigate and analyze information and to draw conclusions. Proven ability to interact in a consistently positive & flexible manner with students, staff, faculty, and external stakeholders.

• Ability to multi-task and effectively prioritize workload with frequent interruptions.
• Team player that builds and gives mutual trust and respect.
• Ability to work independently with minimal direction.
• Strong ability to collaborate.

SDCC Employee Expectations:

• Active integration of faith in Jesus Christ in the workplace.
• Adherence to conflict resolution as listed in Matthew 18 and Ephesians 4:15.
• Regular attendee of a Bible-based church.
• Proactive participation in SDCC Strategic Initiatives.
• Successful completion of a background check.
• Understanding, agreement, and adherence to the SDCC Community Covenant.
• Adheres to policies and procedures as outlined in the applicable SDCC handbook.

Physical Requirements

Ability to stand, walk, reach, see, key, hear, work independently, communicate effectively lift and carry up to 20 lbs (with or without assistance). This position requires long periods of sitting, keying and hand/eye coordination for keyboard data entry and viewing data on a computer monitor.

Mental Activities

Frequent oral communication, reading, writing, calculating, reasoning, analyzing.

SPECIAL CONDITIONS OF EMPLOYMENT

• Background check required.
• Must be available to work nights and weekends as needed.
• Proof of auto insurance.

Qualifications