What are the responsibilities and job description for the Social Service Aide position at San Bernardino County?
San Bernardino County is recruiting for Social Service Aides who provide assistance in the delivery of social services to individuals and families who seek help resolving a variety of human services issues. Social Service Aides participate in outreach activities; interview clients to assess needs and provide assistance; identify barriers to accepting help; provide information and assistance in the completion of forms on behalf of clients; and perform data entry and compile reports. The ideal candidate is flexible, able to work with diverse populations, and has good communication skills. Positions are located throughout the County in Children and Family Services (CFS) and the Department of Aging and Adult Services (DAAS). The resulting list will be used to fill future vacancies as they occur throughout the County within CFS and DAAS.
ABOUT THE DEPARTMENTS
DAAS provides protective and supportive services to promote the health and safety of older adults and individuals with disabilities throughout the county. The department works to empower older adults to age in place with choice, independence, and quality of life.
CFS protects endangered children, preserves and strengthens their families, and develops alternative family settings. Social Service Aides supervise family visits, provide client transportation (short and long distances), and monitor and provide care for children during appointments or who are awaiting placement. Positions may also work collaboratively with the assigned social worker and team with internal and external partners in support of the department mission.
Bilingual Skills: Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation.
For more detailed information, refer to the Social Service Aide job description.
Excellent Benefits
To review job-specific benefits, refer to:
Summary of Benefits
Memoranda of Understanding (MOU)
CONDITIONS OF EMPLOYMENT
Schedule: Due to the needs and services provided by CFS during the weekends and evenings, current openings for positions not located in the After Hours Response Center still require work schedules which include at least one (1) weekend day and non-traditional work hours. This may include shifts with hours ranging from 8:00 a.m.- 8:00 p.m. and either 4/10 or 9/80 work schedules.
Swing/Night Shift Assignments: CFS provides 24 hour emergency response services and operates an After Hours Resources Center, which handles after hours referrals. Immediate vacancies exist in the After Hours Response Center and require availability to work swing, rotating, and/or night shifts. Positions are located in San Bernardino and may be assigned to work a 4/10 or 3/12 schedule and may be eligible to receive an Evening/Night Shift Differential. Candidates interested in working for the After Hours Response Center should indicate availability to work in San Bernardino for swing, rotating, and/or night shifts on the application in order to be considered for these positions.
Travel: Travel throughout the County is required. A valid California Class C Driver License is required to carry out the essential job-related functions of this position. Proof of automobile liability insurance must be maintained.
Lifting: Positions in CFS require the ability to lift and carry children weighing up to fifty (50) lbs. Positions in DAAS require the ability to lift and carry outreach materials up to twenty-five (25) lbs.
Lifting: Positions in CFS require the ability to lift and carry children weighing up to fifty (50) lbs. Positions in DAAS require the ability to lift and carry outreach materials up to twenty-five (25) lbs.
Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Applicants must meet one of the following options:
Option 1: Twenty-four (24) semester (36 quarter) units of completed college coursework in behavioral/social science or humanities. Applicants who do not possess an Associate's degree in one of the qualifying areas above must provide a list of completed college coursework or their application will be disqualified.
Option 1: Twenty-four (24) semester (36 quarter) units of completed college coursework in behavioral/social science or humanities. Applicants who do not possess an Associate's degree in one of the qualifying areas above must provide a list of completed college coursework or their application will be disqualified.
Option 2: Twelve (12) months of experience in a human/social services program, which included interviewing clients to assess human services needs, assisting individuals in obtaining tangible services, and explaining rules, policies, and program services to clients. (General clerical experience is not qualifying under this option.)
Option 3: Eighteen (18) months of office clerical experience which involved substantial client contact in a human/social services program.
There will be an online examination which will consist of an evaluation of knowledge and skills on the following topics:
- Social Service Concepts
- Interpersonal Skills
Details of the online assessment process will be emailed once the recruitment has closed. All communications regarding the remainder of the selection process will be via email or text message. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to download the PDF file. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and CFS (CFSRecruitment@hss.sbcounty.gov). It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings.
Applications will be accepted continuously and reviewed periodically. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.
Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
Additional Information and Resources:
If you need technical assistance, review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.
For more important details, review the Applicant Information and County Employment Process.
Salary : $40,997 - $56,368