What are the responsibilities and job description for the Community Health Worker I - Extra Help position at San Bernardino County?
Arrowhead Regional Medical Center (ARMC) is recruiting for Community Health Workers (CHW)* - Extra Help for Street Medicine to provide outreach, engagement, and care coordination services to underserved populations, particularly individuals experiencing housing insecurity. Community Health Workers perform field-based work in community and non-traditional settings, including tent encampments, to connect patients with healthcare, social, and supportive services. Positions work collaboratively with healthcare providers and community partners to improve access to care, support continuity of services, and enhance health outcomes.
Duties may include:
- Work primarily with designated target populations, including non-English-speaking individuals.
- Develop and maintain effective working relationships with healthcare team members, community resource partners, patients, and families.
- Perform intake procedures, including patient registration, insurance verification, eligibility review, and processing of patient records.
- Provide customer service by answering phones, responding to inquiries, and taking messages.
- Travel to various community locations, including tent encampments and other areas of need, to coordinate healthcare services.
- Assist patients in navigating the healthcare system and accessing community resources, including housing, transportation, financial assistance, eligibility programs, and social or cultural services.
- Facilitate patient referrals to the emergency department, specialty care, dental services, mental health services, substance use treatment, and other supportive resources.
- Ensure mobile clinic supplies are ordered, inventoried, stocked, and replenished on a daily basis.
- Perform other related duties as assigned.
Note: This is an Extra-Help position. Successful candidates shall be considered at-will throughout the term of their employment and will not attain status as a regular county employee.
ARROWHEAD REGIONAL MEDICAL CENTER
Located on a beautiful 70-acre campus in Colton, California (50 miles east of Los Angeles). Arrowhead Regional Medical Center (ARMC) is a state-of-the-art, public/nonprofit,456-bed, university affiliated teaching hospital licensed by the State of California Department of Public Health and accredited by The Joint Commission. The hospital houses a regional burn center serving four counties (San Bernardino, Riverside, Mono and Inyo), a comprehensive stroke center, level I trauma center and a freestanding in-patient behavioral health center. Additionally, ARMC operates five community-based, primary care clinics and over 40 specialty care outpatient services. ARMC is the primary teaching hospital for the adjacently located California University of Science and Medicine (CUSM), the Inland Empire's newest medical school. To find out more about Arrowhead Regional Medical Center, please visit: www.arrowheadregional.org
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Prior to appointment, applicants must pass a background investigation which includes verification of employment history and education, fingerprinting, physical exam, and drug screening.
Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.
Basic Life Support Certification: Positions within Clinical Operations may require a Healthcare Provider level Basic Life Support (BLS) certification.
Sponsorship: San Bernardino County is not able to consider candidates who will require Visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.
CHW Certification: Incumbents must successfully complete a Community Health Workers (CHW) Certification program resulting in a certificate within one (1) year of hire or be terminated.
Applicants must meet BOTH of the following EDUCATION and EXPERIENCE recruitment:| EDUCATION | Possession of a high school diploma or equivalent is required. -AND- |
| EXPERIENCE: Applicants must meet one of the options listed below: | |
| Option 2 | Certification as a Community Health Worker. A legible copy of the CHW certificate must be attached to the online application. |
| Option 3 | One (1) year of experience as a Community Health Worker, Promotora, or Health Navigator. |
| Option 3: | One (1) year of experience in community outreach, customer service, a medical office, human services, Behavioral Health, or a Substance Use Disorder program setting. Qualifying experience must include performing needs assessments, conducting interviews, referring clients to services, or providing crisis intervention. |
Two (2) years of experience as a Community Health Worker, Promotora, Health Navigator, or in community outreach, customer service, a medical office, Behavioral Health, or a Substance Use Disorder program is highly desirable. The ideal candidate will demonstrate cultural sensitivity and experience working with diverse and underserved populations facing barriers to wellness. Basic knowledge of medical terminology and proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) is also desirable.
English/Spanish bilingual skills are highly desired. For consideration of bilingual assessments, applicants must indicate bilingual ability on the application. Employees may receive additional compensation for utilizing such skills when allocated to a bilingual position, as approved by the department. Bilingual testing may be required.
Examination Procedure:
EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans’ Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.
There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience as possible. Do not refer to a resume as it will not be reviewed.
Application Procedure: Please complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time with or without notice. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience, as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicate in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.
All communications regarding the selection process will be via e-mail. Applicants are encouraged to check their e-mail frequently to learn additional information regarding this recruitment. Check your GovernmentJobs account for notifications. Update your firewalls to allow e-mails from San Bernardino County through governmentjobs.com. Update your Spam, Junk, and Bulk settings to ensure it will not spam/block/filter communications from e-mail addresses with the following domain "@hr.sbcounty.gov". Finally, be sure to keep your personal information updated. Taking these steps now will help ensure you receive all communications regarding this recruitment.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records.
If you require technical assistance, follow this link to review the Government Jobs online application guide, to review the Government Jobsonline application guide, or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans’ Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.
For more important details, review the Applicant Information and County Employment Process.
Salary : $19 - $27