What are the responsibilities and job description for the Patient Navigator position at SAN BERNARDINO COUNTY, CA?
The Job
ONLY THE FIRST 100 APPLICATIONS WILL BE ACCEPTED
Pre-posted for viewing starting Saturday, April 18, 2026. Applications will only be accepted online starting on Monday, April 27 , 2026, until 100 applications have been received or until 5:00 p.m. on Friday, May 8, 2026, whichever occurs first.
Arrowhead Regional Medical Center (ARMC) is seeking dedicated Patient Navigators to join our Patient Navigation Program. These positions play a vital role in supporting cancer patients by guiding them through each step of their care journey. Patient Navigators work closely with patients, families, clinical staff, and community partners to remove barriers to care, coordinate appointments, provide education on treatment processes, and ensure timely access to medical services. By fostering clear communication and continuity of care, Patient Navigators help patients feel supported and informed, ultimately improving the overall patient experience and treatment outcomes.
Duties include, but are not limited to, the following:
For more detailed information, refer to the Patient Navigator job description.
ARROWHEAD REGIONAL MEDICAL CENTER
Located on a beautiful 70-acre campus in Colton, California (50 miles east of Los Angeles), Arrowhead Regional Medical Center (ARMC) is a state-of-the-art, public/nonprofit, 456-bed, university affiliated teaching hospital licensed by the State of California Department of Public Health and accredited by The Joint Commission. The hospital houses a regional burn center serving four counties (San Bernardino, Riverside, Mono and Inyo), a comprehensive stroke center, level I trauma center and a freestanding in-patient behavioral health center. Additionally, ARMC operates five community-based, primary care clinics and over 40 specialty care outpatient services. ARMC is the primary teaching hospital for the adjacently located California University of Science and Medicine (CUSM), the Inland Empire's newest medical school. To fi nd out more about Arrowhead Regional Medical Center, please visit: www.arrowheadregional.org
EXCELLENT BENEFITS & RETIREMENT
To review job- specific benefits, refer to:
Summary of Benefits Professional
Memorandum of Understanding (MOU)
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Applicants selected for these positions must pass a background investigation which includes verification of employment history and education as well as a physical exam and drug screening.
Certification: Positions within Clinical Operations may require a Healthcare Provider level Basic Life Support (BLS) certification.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Applicants must meet one of the options listed below: Option 1
One (1) year of experience providing healthcare, mental health, social or human services. Experience must include one of the following: performing needs assessments, conducting interviews, referring clients to services or performing crisis interventions.
Option 2 One (1) year of paid or volunteer full-time equivalent experience in a mental health, substance use, social, or human services program within a San Bernardino County program or a San Bernardino County auxiliary service provider.
Option 3
Certification: Successful completion of a Community Health Workers/Promotres (CHW) program resulting in a certificate. A legible copy of the CHW certificate must be attached to the online application or summitted by the filing deadline.
Desired Qualifications
The ideal candidate will possess the ability to communicate effectively in person, in writing, and on the telephone, be organized with attention to detail, be adaptable, and possess critical thinking skills. Furthermore, the ideal candidate will be culturally sensitive to the population being served, possess basic understanding of medical terminology ,and general knowledge of Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
English/Spanish bilingual skills are highly desired. For consideration of bilingual assessments, applicants must indicate bilingual ability on the application. Employees may receive additional compensation for utilizing such skills when allocated to a bilingual position, as approved by the department. Bilingual testing may be required.
Selection Process
Examination Procedure :
Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, May 8, 2026 . Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. Do not refer to a resume as it will not be reviewed .
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.
Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements.
Technical Assistance: If you require technical assistance, follow this link to review the Government Jobs online application gu ide or contact their Toll-Free Applicant Support line at(855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitmentfiling deadline.
Veterans’ Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy .
For more important details, review the Applicant Information and County Employment Process .
Technical & Inspection Unit
San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
Please review the appropriate Summary of Benefits * for more information
Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.
*Retirement benefits subject to change.
Closing Date/Time: 5/8/2026 5:00 PM Pacific
ONLY THE FIRST 100 APPLICATIONS WILL BE ACCEPTED
Pre-posted for viewing starting Saturday, April 18, 2026. Applications will only be accepted online starting on Monday, April 27 , 2026, until 100 applications have been received or until 5:00 p.m. on Friday, May 8, 2026, whichever occurs first.
Arrowhead Regional Medical Center (ARMC) is seeking dedicated Patient Navigators to join our Patient Navigation Program. These positions play a vital role in supporting cancer patients by guiding them through each step of their care journey. Patient Navigators work closely with patients, families, clinical staff, and community partners to remove barriers to care, coordinate appointments, provide education on treatment processes, and ensure timely access to medical services. By fostering clear communication and continuity of care, Patient Navigators help patients feel supported and informed, ultimately improving the overall patient experience and treatment outcomes.
Duties include, but are not limited to, the following:
- Assists the Patient Navigation Program Coordinator with facilitation of cancer patients' referrals to specialty clinics, treatment, follow-up appointments, and diagnostic scheduling.
- Consults with physicians and other members of the care delivery team on the patient's treatment plan; refers to appropriate physician or department program as needed.
- Promotes and provides patient, family, staff and community education and awareness related to the Patient Navigation Program, cancer treatments, and services at the Medical Center.
- Provides emotional support to the patient and families when needed; and must be available for on-call duty as needed.
- Tracks the patient outcomes and relevant data using manual or automated systems; collaborates with the tumor registrars on statistical reporting.
- Participates in community outreach via Cancer Screening events held at the Medical Center.
- Facilitates paperwork and guides patients in the application process for financial coverage.
- Serves as a chaperone for physicians when needed in the treatment or examination of a patient.
For more detailed information, refer to the Patient Navigator job description.
ARROWHEAD REGIONAL MEDICAL CENTER
Located on a beautiful 70-acre campus in Colton, California (50 miles east of Los Angeles), Arrowhead Regional Medical Center (ARMC) is a state-of-the-art, public/nonprofit, 456-bed, university affiliated teaching hospital licensed by the State of California Department of Public Health and accredited by The Joint Commission. The hospital houses a regional burn center serving four counties (San Bernardino, Riverside, Mono and Inyo), a comprehensive stroke center, level I trauma center and a freestanding in-patient behavioral health center. Additionally, ARMC operates five community-based, primary care clinics and over 40 specialty care outpatient services. ARMC is the primary teaching hospital for the adjacently located California University of Science and Medicine (CUSM), the Inland Empire's newest medical school. To fi nd out more about Arrowhead Regional Medical Center, please visit: www.arrowheadregional.org
EXCELLENT BENEFITS & RETIREMENT
To review job- specific benefits, refer to:
Summary of Benefits Professional
Memorandum of Understanding (MOU)
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Applicants selected for these positions must pass a background investigation which includes verification of employment history and education as well as a physical exam and drug screening.
Certification: Positions within Clinical Operations may require a Healthcare Provider level Basic Life Support (BLS) certification.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Applicants must meet one of the options listed below: Option 1
One (1) year of experience providing healthcare, mental health, social or human services. Experience must include one of the following: performing needs assessments, conducting interviews, referring clients to services or performing crisis interventions.
Option 2 One (1) year of paid or volunteer full-time equivalent experience in a mental health, substance use, social, or human services program within a San Bernardino County program or a San Bernardino County auxiliary service provider.
Option 3
Certification: Successful completion of a Community Health Workers/Promotres (CHW) program resulting in a certificate. A legible copy of the CHW certificate must be attached to the online application or summitted by the filing deadline.
Desired Qualifications
The ideal candidate will possess the ability to communicate effectively in person, in writing, and on the telephone, be organized with attention to detail, be adaptable, and possess critical thinking skills. Furthermore, the ideal candidate will be culturally sensitive to the population being served, possess basic understanding of medical terminology ,and general knowledge of Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
English/Spanish bilingual skills are highly desired. For consideration of bilingual assessments, applicants must indicate bilingual ability on the application. Employees may receive additional compensation for utilizing such skills when allocated to a bilingual position, as approved by the department. Bilingual testing may be required.
Selection Process
Examination Procedure :
Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, May 8, 2026 . Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. Do not refer to a resume as it will not be reviewed .
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.
Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements.
Technical Assistance: If you require technical assistance, follow this link to review the Government Jobs online application gu ide or contact their Toll-Free Applicant Support line at(855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitmentfiling deadline.
Veterans’ Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy .
For more important details, review the Applicant Information and County Employment Process .
Technical & Inspection Unit
San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
Please review the appropriate Summary of Benefits * for more information
Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.
*Retirement benefits subject to change.
Closing Date/Time: 5/8/2026 5:00 PM Pacific