What are the responsibilities and job description for the Licensed Behavioral Health Senior Program Manager - 24 Hour & Specialty Services position at SAN BERNARDINO COUNTY, CA?
The Job
Be an agent of change and make a difference in delivering health and wellness to millions of residents.
Join a team that is passionate about the services they provide and is committed to making a difference throughout San Bernardino County.
The San Bernardino County Department of Behavioral Health (DBH) is seeking a Licensed Behavioral Health Senior Program Manager* who is responsible for planning, organizing, and administering programs within the 24 Hour & Specialty Services Division . The incumbent will work directly with, as well as oversee, Program Manager II's, Program Manager I's, and Administrative Managers. Incumbents report directly to a DBH Deputy Director and oversee the Community Crisis Response Teams (CCRT), Triage Engagement & Stabilization Response Teams (TEST), and serve as a liaison to local law enforcement and contracted partners. These include specialty community programs and facilities within the crisis residential (post-hospitalization) and crisis stabilization continuums of care.
Incumbents are responsible for the following:
*Official title: Behavioral Health Senior Program Manager
For additional details, please refer to the Behavioral Health Senior Program Manager job description.
The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service, integrity, accountability, and trust.
DBH is a unique County Department comprised of eight (8) direct service areas: Community Outpatient and Transitional Age Youth Services; Youth Collaborative and Justice Involved Services; Substance Use Disorder and Recovery Services; 24 Hour and Specialty Services; Adult Justice Involved and Diversion Services; Medical Services; Community Engagement and Equity Services; Office of Patients' Rights and five (5) indirect service areas: Administrative and Fiscal Services; Public Relations and Outreach Services; Program Support Services; Disaster and Safety Unit; and the Office of Compliance. The Department currently has a workforce in excess of 1500 positions and an approximate $800 million-dollar annual budget.
Follow this link to learn more about the Department of Behavioral Health
Follow this link to learn more about San Bernardino County
The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department.
EXCELLENT BENEFITS!
To review job-specific benefits, please refer to:
Summary of Benefits
Memorandum of Understanding (MOU)
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting and medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident.
Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation; mileage reimbursement is available. Proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Applicants must meet the education, licensure, and experience requirements below in order to qualify:
EDUCATION: A completed Master's or Doctoral degree obtained from an accredited institution in Social Work; Clinical/Counseling Psychology; Marriage, family and child counseling; Marriage and family therapy; Couple and family therapy; Psychology; Counseling; Clinical Mental Health Counseling; or closely related behavioral health field of study.
Note: Qualifying degree or coursework must have been completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.
-- AND--
LICENSURE: Must possess a valid, California license, in good standing, as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Clinical Psychologist.
-- AND--
EXPERIENCE: Two (2) years of full-time equivalent management experience in any of the following work environments: mental health plan, social service programs, Medi-Cal services administration, general healthcare services administration, a hospital or healthcare plan. Qualifying experience MUST include a minimum of one (1) year of full-time equivalent experience as a second-level supervisor (managing through subordinate supervisors and/or managers) responsible for planning, directing, and evaluating a program or unit.
Desired Qualifications
The ideal candidate will possess:
The ideal candidate will have knowledge of:
The ideal candidate will have the ability to:
Selection Process
Application Procedure : There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.
Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements.
Technical Assistance: If you require technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitmentfiling deadline.
Veterans’ Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy .
For more important details, review the Applicant Information and County Employment Process .
Management Unit
San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
Please review the appropriate Summary of Benefits * for more information
Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.
*Retirement benefits subject to change.
Closing Date/Time: 5/8/2026 5:00 PM Pacific
Be an agent of change and make a difference in delivering health and wellness to millions of residents.
Join a team that is passionate about the services they provide and is committed to making a difference throughout San Bernardino County.
The San Bernardino County Department of Behavioral Health (DBH) is seeking a Licensed Behavioral Health Senior Program Manager* who is responsible for planning, organizing, and administering programs within the 24 Hour & Specialty Services Division . The incumbent will work directly with, as well as oversee, Program Manager II's, Program Manager I's, and Administrative Managers. Incumbents report directly to a DBH Deputy Director and oversee the Community Crisis Response Teams (CCRT), Triage Engagement & Stabilization Response Teams (TEST), and serve as a liaison to local law enforcement and contracted partners. These include specialty community programs and facilities within the crisis residential (post-hospitalization) and crisis stabilization continuums of care.
Incumbents are responsible for the following:
- Establishing priority of services to meet the needs of the population
- Identifying areas currently underserved to offer expansion opportunities through applicable funding sources
- Overseeing daily administrative operations, ensuring compliance with federal, state, county, and department standards and other applicable regulatory requirements
- Developing and maintaining fiscal and budget information; collaborating with staff to ensure compliance with budget and fiscal provisions
- Ensuring Department of Health Care Services (DHCS) contract requirements are met
- Overseeing Mental Health Program Managers (I and II) and their corresponding teams
- Developing and implementing strategic plans and projects for the enhancement and expansion of crisis response
- Managing staff performance, providing guidance, training, and support to clinical and administrative personnel within the division
- Filling in for Deputy Director at high level meetings, making decisions based on good judgment and best practice
- Utilizing information at the state level to proactively anticipate departmental need
- Additionally, this position is expected to be a subject matter expert regarding crisis response and crisis stabilization continuums of care and regulatory requirements for these facilities
*Official title: Behavioral Health Senior Program Manager
For additional details, please refer to the Behavioral Health Senior Program Manager job description.
The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service, integrity, accountability, and trust.
DBH is a unique County Department comprised of eight (8) direct service areas: Community Outpatient and Transitional Age Youth Services; Youth Collaborative and Justice Involved Services; Substance Use Disorder and Recovery Services; 24 Hour and Specialty Services; Adult Justice Involved and Diversion Services; Medical Services; Community Engagement and Equity Services; Office of Patients' Rights and five (5) indirect service areas: Administrative and Fiscal Services; Public Relations and Outreach Services; Program Support Services; Disaster and Safety Unit; and the Office of Compliance. The Department currently has a workforce in excess of 1500 positions and an approximate $800 million-dollar annual budget.
Follow this link to learn more about the Department of Behavioral Health
Follow this link to learn more about San Bernardino County
The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department.
EXCELLENT BENEFITS!
To review job-specific benefits, please refer to:
Summary of Benefits
Memorandum of Understanding (MOU)
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting and medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident.
Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation; mileage reimbursement is available. Proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Applicants must meet the education, licensure, and experience requirements below in order to qualify:
EDUCATION: A completed Master's or Doctoral degree obtained from an accredited institution in Social Work; Clinical/Counseling Psychology; Marriage, family and child counseling; Marriage and family therapy; Couple and family therapy; Psychology; Counseling; Clinical Mental Health Counseling; or closely related behavioral health field of study.
Note: Qualifying degree or coursework must have been completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.
-- AND--
LICENSURE: Must possess a valid, California license, in good standing, as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Clinical Psychologist.
-- AND--
EXPERIENCE: Two (2) years of full-time equivalent management experience in any of the following work environments: mental health plan, social service programs, Medi-Cal services administration, general healthcare services administration, a hospital or healthcare plan. Qualifying experience MUST include a minimum of one (1) year of full-time equivalent experience as a second-level supervisor (managing through subordinate supervisors and/or managers) responsible for planning, directing, and evaluating a program or unit.
Desired Qualifications
The ideal candidate will possess:
- Exceptional communication skills, both verbal and written, to effectively interact with staff, executive leadership, and community partners
- Ability to work collaboratively across departments to achieve common goals
- Strong analytical skills to assess contract & clinical performance data and implement necessary changes
- Strong expertise in data management principles and contract monitoring
- Excellent leadership abilities with a proven track record of managing diverse teams
- Extensive experience writing, developing and managing contracts for complex care management of the seriously mental ill needing placement after hospitalization.
The ideal candidate will have knowledge of:
- Principles and practices of management and organizational theory, including planning, organizational design, budget development and program analysis, project management, and organizational effectiveness
- Principles and practices of supervision, discipline, leadership, mentoring, and training
- Applicable Federal, State, and local laws, rules, and regulations relative to behavioral health
- Funding sources related to behavioral health
- Principles and practices of continuous quality improvement
- Methods and techniques used in conflict management and negotiation
The ideal candidate will have the ability to:
- Plan, coordinate, assign, and review the work of subordinate managers and provide support and leadership on Human resource and personal matters.
- Work independently, prioritize work, coordinate activities and meet critical deadlines
- Oversee and contribute to the effective use of data to provide aggregate and actionable information to both executive leadership and program staff
- Review, analyze, interpret and summarize a variety of data and information including budget and financial documentation
- Develop cooperative and effective working relationships with others and maintain them over time
- Identify complex problems, develop and evaluate options and implement solutions
- Communicate clearly and concisely, both verbally and in writing
- Maintain confidentiality of highly sensitive information
Selection Process
Application Procedure : There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.
Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements.
Technical Assistance: If you require technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitmentfiling deadline.
Veterans’ Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy .
For more important details, review the Applicant Information and County Employment Process .
Management Unit
San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
Please review the appropriate Summary of Benefits * for more information
Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.
*Retirement benefits subject to change.
Closing Date/Time: 5/8/2026 5:00 PM Pacific