What are the responsibilities and job description for the Venue Ticketing Representative (PT) position at San Antonio Spurs?
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.
To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.
We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K employee workforce.
We are currently seeking an enthusiastic and customer focused Representative to provide a primary level of assistance to customers and fans at the Frost Bank Center Box Office. Venue Ticketing Representatives will have the opportunity to deliver high customer satisfaction while selling tickets, fulfilling will call orders, answering incoming calls and resolving any ticketing problems.
What You’ll Do:
- Under training and supervision, learn and obtain basic skills within the Ticketmaster ticket selling system.
- File and distribute all upcoming will call in an efficient manner.
- Deliver high customer service and exhibit arena awareness by answering incoming phone calls regarding questions around seating locations, special needs accommodations and assisting with the resolution of guest issues.
- Organization and filing of ticket sales vouchers and stubs.
- Other duties as assigned.
Who You Are:
- Must be at least 18 years of age.
- Possess a high school diploma or equivalent.
- Minimum of 1 years’ experience in Customer service with the ability to help resolve guest issues and answer questions.
- Proficiency in Microsoft Office Suite.
- Flexible availability to include working nights, weekends, and holidays.
- Bilingual (English and Spanish), preferred.
Physical Requirements:
- Ability to stand for long periods of time more than 8 hours at a time
In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development.
If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!
SS&E is an Equal Opportunity Employer
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.