What are the responsibilities and job description for the BSC Customer Service Liaison FT position at SAN ANTONIO LIGHTHOUSE FOR THE BLIND?
Job Summary:
The Customer Service Liaison serves as the primary point of contact for customers and addresses concerns. The CSL’s primary role is to ensure customer satisfaction with the product or service, and help maintain positive and profitable customer relationships. Working closely with store personnel, they provide total oversight of customer requests and provide quality customer service.
JOB FUNCTIONS AND RESPONSIBILITIES:
- Tracks customer order status, conducts follow ups, and secures transfers for delayed shipments, and notification of received merchandise
- Receives customer orders and inquiries from e-mail, fax and telephone
- Verifies and audits sales orders;
- Ensures creation of backorders when applicable
- Ensures accuracy in price and minimum order quantity
- Addresses customer concerns and complaints; and keeps store management involved in any customer feedback
- Works AR for customer accounts
- Assists with inventory control
- Completes special projects as needed
- Must be able to conduct repetitive motions on a daily basis.
- Must be able to stand/sit for long periods of time
- Other duties as assigned
- Demonstrate and embodies our values: Be Limitless, Be Resilient, Be People Centered, Be a Team, and Be Trustworthy
EDUCATION/EXPERIENCE:
- High School diploma or equivalent required
- Experience working with a base service center (BSC) highly preferred
- Experience with Windows
- Nonprofit experience a plus
SKILLS/ABILITIES:
- Customer Service Skills required
- Must carry a mentality of being customer-centric (customer-focused)
- Basic Math skills required
- Basic computer skills required
- Ability to type on a keyboard and operate general office equipment
- Excellent communication skills required
- Ability to organize, prioritize and follow through on tasks and projects
- Ability to pay close attention to detail
- Willingness to be a leader, with a strong commitment to teamwork
PHYSICAL REQUIREMENTS:
- Prolonged periods of sitting, standing and bending
- Must be able to lift up to 50 pounds