Client Services Representative

WHO WE ARE:

Samuel & Sons has enjoyed more than three quarters of a century of making the impossible possible. And along the way, we've never lost sight of what matters most - the people who've helped us get where we are and the close-knit family feeling that encourages each of us to do our best. Samuel & Sons people have the drive to overcome any obstacle and the spirit to take on any challenge. As a family-owned company with an immense appreciation for its employees, Samuel & Sons is a great place to work. The opportunities are yours for the taking. And the benefits are among the best in the industry. Samuel & Sons continues to maintain its competitive advantage, achieve superior customer satisfaction and improve the overall company performance by creating an inclusive workplace that empowers each employee to make valuable contributions, be as unique as they are, and promote reaching their fullest potential. Samuel & Sons appreciates the rich diversity of the people in the communities where we work. Therefore, we aim to create and maintain a professional environment where differences are respected, varied skills and abilities of diverse individuals are valued and all may contribute to the success of the organization.

Our Core Values

• We are CUSTOMERCENTRIC: The customer is at the heart of everything we do.
• We are HUMAN: See people as people deserving of our trust, respect, and integrity.
• We are UNITED: A community that supports each other through individual perspectives and collaboration.
• We are PASSIONATE: Driven and committed to being better every day.
• We PUSH BOUNDARIES: Move beyond what is by challenging assumptions and embracing change
  
  

WHAT YOUR DAY LOOKS LIKE:

The Client Services (CS) Representative’s responsibility is multi-faceted and encompasses various activities to meet the needs of our clientele. Our CS representatives act a liaison between the company, showrooms, and clients, providing valuable product information and resolving problem with efficiency, effectiveness, and accuracy. Our CS representatives must also maintain a high level of professionalism and confidentiality while increasing and adding value to the company.

PRINCIPLE RESPONSIBILITIES:

• Assess and identify client’s needs to achieve maximum satisfaction while managing large volumes of calls and web chats
• Respond promptly to clientele inquiries in a professional manner by providing product insight, availability, and company processes
• Resolve product or servicing issues by clarifying the client’s complaint, following up with warehouse, explaining the best solution or alternatives to solve the problem and expediting a solution
• Maintain positive and empathetic professional attitudes towards clients at all times
• Data entry and processing of orders, reserves, samples, book requests as well as registering new client accounts
• Effectively and efficiency manage assigned showrooms acting as their main point of contact for resolving issues, building positive rapports, and achieve win-win outcomes
• Communicate and coordinate with colleagues, managers and clients respectfully when necessary by adhering to company policies and procedures
• Coordinate internally with various departments assisting in facilitating client needs and requests.
• All other duties and ad-hoc projects as assigned by CS Manager or Senior Management
  
  

Requirements:

WHO YOU ARE:

• Data entry skills
• Team player
• Quick and accurate typing skills
• Strong ability to multi-task and work within a fast-paced environment
• Excellent verbal and written communication skills
• Customer Service experience
• Computer literacy, including Microsoft Office Applications
• High School diploma or General Education Degree preferred
• Ability to remain courteous and respectful especially under pressure
  
  

WHAT WE OFFER:

• Hourly Rate
• Comprehensive medical, dental & vision with HSA option
• 401K plan with a 4% company match
• 15 days PTO, floating holiday option, and 10 holidays
• Positive and collaborative work environment
  
  

Samuel & Sons is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, education, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics and celebrates the diversity of its growing team.

We are unable to sponsor or take over the sponsorship of employment Visa at this time.

Recruitment agencies and consultants may not submit resumes/CVs directly to managers through this website. Samuel & Sons does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Samuel & Sons.

Salary:

$20 hourly

Samuel & Sons, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. Samuel & Sons may ultimately pay more or less than the posted range, depending on candidate qualifications. This range may be modified in the future.