What are the responsibilities and job description for the Manager, Inside Sales position at Samuel, Son & Co. 1855?
Key Responsibilities
- Lead, coach, mentor, and develop the Inside Sales team while fostering a culture of accountability, collaboration, and continuous improvement.
- Partner with the General Manager to execute commercial strategies that support branch growth, profitability, and customer retention.
- Support Outside Sales Representatives through account strategy, quoting, pricing, customer service, and business development initiatives.
- Review sales performance, bookings, margins, inventory movement, forecasting, and customer trends to identify opportunities and risks.
- Drive proactive inventory management by partnering with purchasing and operations to improve inventory turns and reduce aged inventory.
- Develop strong relationships with key customers and assist with strategic account planning, customer issue resolution, and retention efforts.
- Collaborate with operations to improve communication, delivery performance, customer satisfaction, and overall branch execution.
- Ensure accurate and timely quoting, order processing, and customer follow-up while maintaining a high level of customer service.
- Coach team members through performance feedback, training, career development, and succession planning.
- Identify opportunities to improve processes, leverage technology, and increase team efficiency.
- Support hiring, onboarding, and development of future sales talent.
- Serve as a leader during organizational change by promoting collaboration, communication, and operational excellence.
- Monitor market trends, competitive activity, supplier changes, and customer needs to support business planning.
- Perform additional leadership responsibilities as assigned.
- Bachelor's degree in Business or related field preferred.
- 5 years of experience in metals distribution, manufacturing, industrial sales, or a related commercial environment.
- Prior leadership experience preferred.
- Demonstrated ability to coach, influence, and develop employees.
- Strong business acumen with an understanding of sales, customer service, inventory management, pricing, and profitability.
- Excellent communication and relationship-building skills.
- Ability to analyze data and make sound business decisions.
- Strong organizational and problem-solving skills.
- Proficient with Microsoft Office and ERP systems (AS400 experience preferred).
- Ability to travel occasionally as needed.
- Customer-focused leader with a continuous improvement mindset.
- Strong collaborator who builds partnerships across departments.
- Comfortable balancing strategic thinking with day-to-day execution.
- Demonstrated ability to lead through change.
- Interested in long-term business growth and developing future talent.