Manager, Inside Sales

ESSENTIAL FUNCTIONS / RESPONSIBILITIES: 

• Manage a group of existing customers.
• Ensuring customer expectations are met and VOC is heard within the organization. 
• Follow up on quotations and actively manage the sales funnel for assigned accounts to maximize conversion rates.
• Identify opportunities to increase wallet share with existing customers.
• Forecasting orders/sales monthly using CRM and other tools.
• Work incoming leads from the different marketing channels.
• Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.  
• Identifies and works to remove obstacles which prevent quotes from being closed as wins.
• Works with various company departments to facilitate organic growth opportunities.
• Works with customer care team on account development and overall customer satisfaction.
• Keeps management informed of information collected regarding competition, pricing, problems, etc. 
• Documents activity using CRM (D365) on a daily and ongoing basis. 
• Able to effectively represent the SPVG within each division, customers, and all other stakeholders.
• Travel as necessary (not to exceed 10%); 5 trips per year to support customers, strategy meetings, and/or trade or technical conferences. 
• Forecasts account opportunity potential using the CRM. Develop and implement territory-specific sales strategies that align with corporate objectives.
• Prepare and deliver compelling sales presentations, proposals, and product demonstrations to decision-makers.
• Negotiate terms, pricing, and contracts within approved guidelines to close deals profitably.
• Analyze sales data and pipeline metrics to identify trends, gaps, and improvement opportunities.
• Provide timely and accurate sales reports, forecasts, and market feedback to leadership.
• Maintain a deep understanding of the company’s products, services, and competitive advantages to effectively position solutions.
• Monitor customer satisfaction levels and take proactive steps to address concerns before they escalate.

EQUIPMENT KNOWLEDGE:

• Must be proficient in Microsoft based programs such as Outlook, Word, Excel.

ROLE REQUIREMENTS: 

• Ability to work will in a fast-paced environment to meet team expectations.
• Understanding and support of Company policies and procedures.  
• Ability to understand and abide by all safety rules and regulations to perform the job.
• Must have a basic understanding of computers.
• Must have reading, writing and simple math skills.
• Sales and/or sales management experience in the manufacturing sector, preferably related Industrial and/or Pressure Vessels markets. 
• A bachelor's degree is preferred with a focus in Sales, Marketing, or Business Administration plus a broad sales/marketing experience of 5 or more years preferably in a manufacturing environment. 
• Strong communication skills – written and oral.
• Ability to effectively work with internal and external customers in a team environment.

PHYSICAL REQUIREMENTS:

• The physical demands described here are representative of those that must be met by an employee to successfully preform the essential functions of this job. 

WORK ENVIRONMENT:

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

This job description is not intended to be all inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management, as required. Staffing of positions to be determined by the company.

As an employee, you are required to understand the ISO system and the elements that affect your job. 

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