Customer Master & AR Credits Coordinator

Company Description

Samson Marketing is the corporate office for Samson Holding Ltd.’s North American operations, a leading wholesaler in the U.S. residential furniture industry. We produce and sell a wide range of furniture under our brands such as Universal Furniture, Legacy Classic Furniture, and Craftmaster Furniture. Based in Dongguan, Guangdong, China, our vertically integrated business model combines large-scale manufacturing facilities with comprehensive logistics and delivery capabilities. This allows for cost-effective production and flexibility for our customers. Our products are sold internationally, including in the U.S., U.K., and China.

Role Description

This is a full-time, on-site role located in High Point, NC for a Customer Master & AR Credits Coordinator. The Coordinator will be responsible for managing customer master data, processing account receivable credits, invoicing, and ensuring accurate financial records. Daily tasks include conducting analytical reviews of customer accounts, resolving discrepancies, and maintaining effective communication with internal and external stakeholders. The Coordinator will also assist in accounting tasks and maintain compliance with financial policies.

Qualifications

Basic knowledge of accounts receivable procedures. Proficient knowledge of Microsoft Office, including Outlook and Excel. Thorough understanding of PC based applications related to job requirements. Must be organized, analytical, and posses excellent written and oral communication skills. Must possess the ability to work well individually or as a member of department team. Ability to be firm and assertive while still maintaining professional and courteous relationships with customers and colleagues. High school diploma, college preferred.  

Accountabilities:

o  Maintain and update the customer master in the ERP operating system (Oracle) across companies (UFII, LCH, Samson Intl); duties include:

·        Complete credit application routing document

·        Set up new accounts in company ERP system by entering customer information including all billing & shipping addresses, customer contact information, credit lines and terms, tax id, freight carrier & shipping method, sales rep and collector responsibilities

·        Ensure accounts are routed to accounting for entry to vertex software for tax setup and sales department for territory assignment and sales splits

·        Notify sales, customer service, accounting & collections of new account upon completion of setup

·        Forward any attached purchase orders to customer service for order entry

·        Attach credit app, tax certificates, Lyons and FMCA reports & W9 forms into customer master

·        Add/Update customer class & division for reporting and pricing as needed

·        Add/update/reactivate all new shipping address & customer contact information

·        Inactivate or reactivate accounts & modify credit lines as directed by credit manager

·        Update all associated accounts for changes to freight core carriers or sales personnel as directed

·        Research & correct address, zip code, county & vertex errors from EDI entries

·        Issue all credit memos and billings for UFII & LCH, verifying amounts & ensuring sufficient documentation & required approvals are attached

·        Maintain & update the new account listing spreadsheet on the company shared drive

·        Maintain company fax server applications

·        Assist with monthly, quarterly, annual or Adhoc reporting with special projects as requested by company management of all levels from operations, sales, technology, finance & credit