What are the responsibilities and job description for the Host / Hostess position at Sampan?
Job Title: Host
Location: Sampan, 124 S 13th St, Philadelphia, PA
Reports to: Restaurant Management
Classification: Permanent, Non-Exempt, Full-Time/Part-Time
Schulson Collective is a leading Philadelphia-based restaurant group founded by acclaimed chef and restaurateur Michael Schulson. Known for imaginative concepts and elevated hospitality, Schulson Collective is behind some of the city’s most celebrated restaurants, including Double Knot, Harp & Crown, Sampan, Independence Beer Garden, DK Sushi, Dear Daphni and Graffiti Bar. With additional destinations like Double Knot in Miami, FL and Double Knot in NYC, the Collective blends culinary artistry with innovative design across a range of unique experiences.
Sampan offers an elegant Asian-Fusion dining experience with shareable plates sure to please the taste of many. Located in Philadelphia's Midtown Village, Sampan provides an energetic, yet dramatic ambiance that is sure to enhance the dining experience overall.
Summary/Objective As the first team member our guests encounter when entering the building, our Hosts are essential to a positive guest experience.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for greeting incoming and departing guests.
- Answers incoming calls to the restaurant and provides appropriate service.
- Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests, if appropriate.
- Demonstrates problem resolution with customer relations and escalates communication to Management as needed.
- Works as a team with other Hosts, Servers, Bartenders, and support staff to ensure Schulson Collective steps of service are met at all times.
- Creates memorable experience to build repeat business. Inform guests of other Schulson Collective restaurants.
- Candidates must be available to work nights and weekends.
- Performs other duties as assigned.
Required Education and Experience
- Prior knowledge/use of Resy preferred.
- Minimum one (1) to two (2) years prior experience in client-facing role.
- Strengths must include multi-tasking, problem resolution, and customer relations.
- Must have excellent written and verbal communication skills.
- Must be a team player with a strong work ethic.
- Exceptional hospitality/guest relations.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Schulson Collective is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment, and we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic as defined by law.