What are the responsibilities and job description for the Customer Service Advisor position at Sammons Industrial?
Remote Type
On-site
You belong at a company that treats you like an Owner!
Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.
Join a team that takes care of you. Here are some ways we do that:
As a Customer Service Advisor, you'll be the connection between our customers and service technicians, making sure every service experience is smooth, timely, and dependable. You'll help keep our technicians moving, our customers informed, and our service operations running strong. Your ability to communicate, solve problems, and support others will make a real difference for the people who count on us.
What You’ll Do
Pay Type
Salary
On-site
You belong at a company that treats you like an Owner!
Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.
Join a team that takes care of you. Here are some ways we do that:
- Competitive Pay and Performance-Based Bonuses
- Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
- 401(k)
- Training and Tuition Reimbursement
- Work/Life Balance
- Paid Holidays and Time Off
- Health and Wellness Benefits
- Tool Benefits, PPE/Uniforms, Safety Boot Program
- Life and Short Term Disability paid for by company
As a Customer Service Advisor, you'll be the connection between our customers and service technicians, making sure every service experience is smooth, timely, and dependable. You'll help keep our technicians moving, our customers informed, and our service operations running strong. Your ability to communicate, solve problems, and support others will make a real difference for the people who count on us.
What You’ll Do
- Coordinate and dispatch service technicians based on skills, availability, and customer needs while keeping everyone informed on schedules, repairs, and progress.
- Manage service work orders, quotes, purchase orders, invoicing details, and maintenance agreements to ensure accuracy and timely completion.
- Monitor technician productivity, service performance, and open repair orders while partnering with leadership to improve efficiency, safety, and customer satisfaction.
- Build strong relationships with customers, technicians, and teams across Sales, Parts, and Rental to solve problems, support service opportunities, and deliver a great experience.
- A high school diploma or equivalent; technical school or college education is a plus.
- Strong customer service and communication skills, with 5 years of experience in customer service, operations, or a related field preferred.
- Excellent organization, attention to detail, and the ability to manage competing priorities in a fast-paced environment.
- Confidence using Microsoft Office and business systems, with experience in service orders, invoicing, purchase orders, or service operations preferred.
- A legacy you can be proud of. Join a company with over 130 years of history, built on integrity, reliability, and a commitment to doing what's right.
- People who have your back. Be part of a hardworking, supportive team where safety matters, relationships come first, and everyone plays a part in our success.
- Work that makes a difference. Take pride in helping customers, supporting technicians, and keeping businesses moving forward every day.
Pay Type
Salary