Junior Operations / Systems Support Assistant

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off
  
  
  

We are looking for a proactive Junior Operations / Systems Support Assistant to support daily operations and help users work effectively with NetSuite and internal workflows. This role focuses on user assistance, workflow coordination, basic troubleshooting, documentation, and process improvement. Training will be provided.

Key Responsibilities

• Assist internal users with basic NetSuite usage questions (navigation, forms, reports)
• Document workflows, procedures, and user guides
• Collect user issues and coordinate with supervisors or vendors for follow-up
• Test simple workflow or process changes and verify results
• Follow up with users to ensure required tasks are completed in NetSuite
• Support process improvement and workflow optimization
• Coordinate across teams to ensure smooth operational execution
• Prepare reports, documents, and internal communication
• Perform general administrative and support tasks as needed
  
  
  

Requirements

• Associate degree or bachelor’s degree in business, information systems, administration, or related field
• Basic understanding of databases
• Ability to write simple code
• Strong willingness to learn NetSuite and business workflows
• Good communication skills and attention to detail
  
  
  

Preferred (Nice To Have)

• Experience with JavaScript and SQL
• Experience with ERP systems such as NetSuite or SAP B1
  
  
  

This is a remote position.