What are the responsibilities and job description for the BDC Representative position at Sames Mcallen Ford?
Description
In the role of a BDC representative, you will drive growth by developing and nurturing business relationships with present and future customers. You will coordinate incoming online and telephone requests, and make appointments for the sales/service team. Success in this role will be demonstrated by the number of leads that convert to actual sales.
- Handle all guest inquiries with a focus on 100% guest satisfaction.
- Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to visit the sales or service department.
- Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales/service information.
- Maintain and communicate exceptional product and inventory knowledge to our guests.
- Gather and track all guest data as directed; accurately enter into BDC database.
- Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
- Work in close proximity with other Sales BDC Representatives in a team based environment.
- Facilitate timely follow up on all internet leads as directed by management and/or procedures.
- Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
- Partner with BDC leadership on activities in the dealership / outside the call center.
- Communicate with the dealership management or front-line employees on behalf of our guests.
- Participate in departmental and dealership meetings; other duties as assigned by management.
Requirements
- Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
- Proficient in basic math and writing skills.
- Proven customer service track record or obvious desire to provide next level customer service.
- Comfortable in a high paced, competitive environment
- Pass drug testing, background investigation/interview.
Benefits:
- Competitive Pay
- Medical / Dental / Vision / 401K / Disability and Life Insurance / Paid Vacation and Holiday
- Internal Promotion Opportunities and Ongoing Training
- Employee Discounts
Salary : $40