PATIENT ACCESS TRAINING COORDINATOR

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Care for our community, and your career.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS

Job duties specific to Patient Access Training Specialist functions:

• Assessing training needs resulting from new business, performance issues, and/or new personnel.

• Developing role-based training curricula and outlines that will meet instructional objectives.

• Working with subject matter experts to create and maintain training materials including presentations, job aids, handouts, web conferences, and e-learning.

• Facilitating training sessions with internal staff and external partners, including train-the-trainer and end-user training sessions.

• Coordinating administrative needs and functions necessary to deliver and document training.

• Providing logistical support for training programs, including maintaining training delivery schedule and providing technical support for web conferences.

• Maintaining training records and preparing completion and outcome reports for multiple stakeholders.

• Collecting and analyzing data on training effectiveness through surveys, observation, and performance measures.

• Implementing improvements to training programs based on evaluation and performance data.

• Coaching and supporting development of Team members.

Job expectations for all Samaritan employees:

• Promotes and role models the mission, values, vision and strategic goals of Samaritan in all interactions with staff, peers, residents, family members, vendors and visitors. Treats people with dignity, professionalism and kindness

• Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers

• Demonstrates excellent work attendance, reliability and work ethics. Arrives at facility on time for assigned shift and prepared to work

• Attends and actively participates in required meetings and training sessions including reorientation

• Complies with established policies, procedures, and codes of conduct at all times (e.g., dress code policy)

• Adheres to all health and safety requirements, regulations, policies and procedures

• Practices and teaches safety awareness. Identifies and reports or corrects any possible safety or environmental issues

• Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications

• Performs a variety of related duties as assigned

Samaritan is an Affirmative Action/Equal Opportunity Employer. Women, Minorities, Disabled, and Veterans are encouraged to apply.

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Samaritan is an Affirmative Action/Equal Opportunity Employer. Women, Minorities, Disabled, and Veterans are encouraged to apply.