Patient Access Representative

Full-Time

Position summary: Responsible for managing patient billing and account activities while providing excellent customer service. Collect accurate patient information, complete patient registrations in a timely manner and assist in posting insurance payments.

General purpose: Customer relations, problem solving, time management

Role qualifications:

Education

• High School graduate

Experience

• Hospital Collections or Billing preferred

Licenses/Certificate

• None

Position responsibilities:

• Answer questions that patients may have regarding charges/visit patients in hospital rooms regarding payment plans
• Communicate with patients as needed on accounts, charges, and collecting money for future procedures while working patient responsibility forms, and create pre-registered accounts
• Receive, document, and work patient calls with billing questions and payments
• Audit Employee accounts by follow-up date and document what has been done on account and review patient credit accounts
• Work daily with Extended Business Office on patient accounts
• Monitor payment plan accounts, employee deduction accounts, and expiring credit cards
• Apply employee discounts and employee physical adjustments
• Prepare Financial Assistance applications and summary to go to Administration. Apply approved discounts
• Bankruptcy/probate forms-update accounts, scan and file
• Locate individuals with Bad addresses by working report
• Become knowledgeable with collection law
• Work with and review reports from the patient statement vendor
• Process itemized billing requests
• Collect and post payments with printing receipts and apply payments to the correct accounts for all money received
• Balance cash drawer, evening/weekend cash drawer, petty cash, and prepare deposits, as needed
• Assist Receptionist in billing doctors and other businesses for central supplies, pharmacy, and medical record fees as needed
• Work holiday rotation and cover evening/weekend as needed
• Record and deposit patient valuables properly as needed
• Scan and Index all payments and correspondence received
• Adding and editing doctors in the computer system
• Be familiar with patient financial assistance, payment plan guidelines, and help educate and assist patients with financial responsibilities
• Assist Admitting Specialist in posting all insurance payments and collection agencies to correct accounts
• Assist with daily mail duties for received & outgoing mail for Samaritan
• Cover Receptionist, Registration, and ER Registration as needed
• Greet all patients with courtesy and register patients at semiprivate admitting desk with entering complete and accurate information on the admission record for outpatient and inpatient accounts. Obtain copies of insurance cards, physician order, financial documents, and necessary signatures on medical documents as needed.
• Secure and lock hospital doors after day shift
• Assist with the orientation process of new employees
• Perform other duties as directed by Patient Access Specialist or Director

Essential skills and experience:

• Customer Service experience
• Excellent interpersonal and communication skills
• Strong Team player
• Ability to organize and manage multiple skills
• Problem resolution at a functional level
• Basic computer proficiency
• Time Management