What are the responsibilities and job description for the Enterprise Resource Planning (ERP) Analyst II - CRM Analyst II position at Sam Houston State University?
Come and join the Bearkat community!
Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.
SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.
Posting Information
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.
Requisition
202600002S
Title
Enterprise Resource Planning (ERP) Analyst II - CRM Analyst II
FLSA status
Exempt
Hiring Salary
This position is a pay grade 16. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf.
Occupational Category
Professional
Department
IT Strategy
Division
Information Technology
Open Date
01/07/2026
Open Until Filled
Yes
Educational and Experience Requirement
Bachelor’s degree in computer science, Information Systems. Two years’ experience. History of professional growth as evidenced by the acquisition of relevant professional development and certification such as Salesforce, Marketing Cloud, and MuleSoft are preferred. Strong understanding of CRM concepts. Excellent problem-solving and analytical skills. Exceptional communication and collaborations skills. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position
Work as part of a team providing complex configuration, declarative programming, reporting, user management, integration, and analytical support services for at least one of the campus CRM technologies (Salesforce CRM, Salesforce Experience Cloud, Salesforce Marketing Cloud, MuleSoft, etc.).
Primary Responsibilities
Analyzes functional requirements to determine moderate to complex technical requirements. Designs and implements moderately complex system features, changes, or integrations using declarative languages, REST APIs, JSON, SOQL, SQL, and other programming languages based on defined standards and procedures in CRM and/or integration technologies. Coordinate upgrades, releases, and data migrations. Partners with stakeholders to determine business requirements, translate business requirements into technical requirements, execute testing plans for developed solutions, document solutions, and train others. Responds to, troubleshoots, and repairs issues with CRM, integration technologies, and other related technologies. Develops and implements timelines to meet the goals of functional areas. Develop custom applications and workflows. Manages users, roles, profiles, and permissions. Resolves issues across platforms. Supports Marketing Cloud campaigns, journeys, and automations. Design and implement moderately complex MuleSoft integrations. Develops, implements and refines the processes necessary to refresh or otherwise maintain sets of data for testing and development purposes, converting data and systems, and automating processes when possible. Performs other related duties as assigned.
Other Specifications
Requires a demonstrated ability to establish congenial work relationships and to communicate effectively within department workgroup as well as throughout the university. May interpret and apply complex policies affecting one or more functional areas. Work requires considerable judgment and sound reasoning to solve department and division issues. Work requires attention to detail as errors can be potentially serious.
Full Time Part Time
Full Time
Position Number
Quicklink
https://shsu.peopleadmin.com/postings/45847
EEO Statement
EEO Statement
Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.
Annual Security and Fire Safety Report
Annual Security and Fire Safety Report