What are the responsibilities and job description for the Enterprise Resource Planning (ERP) Analyst I - CRM Analyst I position at Sam Houston State University?

Come and join the Bearkat community!

Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.

SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

Posting Information

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Requisition

202600003S

Title

Enterprise Resource Planning (ERP) Analyst I - CRM Analyst I

FLSA status

Non-Exempt

Hiring Salary

This position is a pay grade 13. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf.

Occupational Category

Technical/Para-Professional

Department

IT Strategy

Division

Information Technology

Open Date

01/07/2026

Open Until Filled

Yes

Educational and Experience Requirement

Bachelor’s degree in computer science, Information Systems. One year experience. History of professional growth as evidenced by the acquisition of relevant professional development and certification such as Salesforce, Marketing Cloud, and MuleSoft are preferred. A combination of education, experience, certifications, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position

Work as part of a team providing basic configuration, declarative programming, reporting, user management, integration, and analytical support services for one of the campus CRM technologies (Salesforce CRM, Salesforce Experience Cloud, Salesforce Marketing Cloud, MuleSoft, etc.).

Primary Responsibilities

Designs and implements minor system changes or integrations using declarative languages, REST APIs, JSON, SOQL, SQL, and other programming languages based on defined standards and procedures. Assists with creating technical specifications from functional requirements. Manages users, roles, profiles, and permissions. Assists with developing custom applications and workflows. Supports Marketing Cloud campaigns, journeys, and automations. Assists with designing and implementing MuleSoft integrations. Coordinates upgrades, releases, and data migrations. Troubleshoots and resolves issues across platforms. Provides training. Leads strategic planning and cross-functional initiatives at senior levels. Assists other Enterprise Services Staff with defining and documenting business and technical requirements. Implements established timelines to meet the goals of functional areas. Performs other related duties as assigned.

Other Specifications

Requires a demonstrated ability to establish congenial work relationships and to communicate effectively within department workgroup. Must possess a basic knowledge of the university. Interprets & applies complex policies and broad standards affecting one or more functional areas. Work requires a moderate level of judgment and reasoning to solve issues. Work requires attention to detail as errors can be serious.

Full Time Part Time

Full Time

Position Number

Quicklink

https://shsu.peopleadmin.com/postings/45845

EEO Statement

EEO Statement

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

Annual Security and Fire Safety Report

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Enterprise Resource Planning (ERP) Analyst I - CRM Analyst I

What are the responsibilities and job description for the Enterprise Resource Planning (ERP) Analyst I - CRM Analyst I position at Sam Houston State University?

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