What are the responsibilities and job description for the Membership Manager position at Salvation Army A Georgia Corp?
ABOUT THIS OPPORTUNITY
Schedule/Hours: Full-Time 40hours will include MOD schedule and occasional Saturday
This position is responsible for: planning, implementing, administering, and monitoring the membership sales, recruitment, retention, and collections function of the Ray & Joan Kroc Corps Community Center. Orients and manages subordinates in member services; identifies goals, implements, and conducts outreach initiatives to recruit individual and corporate members. Maintains awareness and responds to questions about available programs/classes. Handles advanced level and escalated customer service-related issues.
Key Responsibilities:
- Duty 1: Ensures the highest level of customer service for all members, non-members, guests, and associates of the Kroc Center. Responds to questions; conducts follow-up regarding complaints and ensures issues are resolved in a timely
- Duty 2: Generates, analyzes and interprets membership recruitment and retention statistics; reviews member comments and makes recommendations to improve overall experience of the facility participants; prepares and distributes statistical reports upon request or based on need.
- Duty 3: Position will serve as a daytime, evening or weekend manager for the entire facility along with the rest of the full-time professional staff. This includes “Manager on Duty” responsibilities.
- Physical Requirements and Working Conditions:
- Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects ( less than 25 lbs)
- Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
- Work is performed in a fast-paced environment and includes frequent phone and in-person contact with people from diverse backgrounds who may be angry, hostile, confused, or frustrated.
Employee Benefits:
- Health Benefits, including Health, prescriptions, Dental, Vision, and Hearing
- Person Time Off
- 403b savings plan
- Retirement plan
- Supplemental insurance plans
- Life insurance
WHAT WE ARE LOOKING FOR IN YOU
Education: Bachelor’s degree from an accredited college or university in Business Administration, Communications, Marketing, or a related field
Experience: Two years of progressively responsible experience supervising subordinates in a customer service environment
Or
Any Equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Licenses and Certifications: Valid State Driver’s License
Equal Opportunity Employer: Veterans / Disabled