Deployment Coordinator

🚀 Join Our Team: Deployment Specialist (Frontend & Backend Coordination)

Miami, FL (100% Onsite)

$40,000 - $50,000 Base Salary

Up to 15% Annual Bonus

100% Employer-Paid Medical, Dental & Vision Insurance

Unlimited PTO

Are you looking to build a career in the fast-growing world of cannabis fintech, payment processing, and Cashless ATM technology?

We are seeking a Deployment Specialist to support the end-to-end deployment process of Cashless ATM terminals used by cannabis dispensaries and merchants nationwide. This role serves as a critical operational bridge between our Miami headquarters and our backend deployment team, helping ensure accurate setup, successful activations, and exceptional merchant experiences.

Key Responsibilities

Frontend Deployment (Primary Responsibility – Miami HQ)

• Program and configure payment terminals according to processor specifications and approved merchant setup forms.
• Perform firmware updates, network configuration, and gateway integrations on devices.
• Test terminals to ensure successful transactions prior to shipment.
• Package and ship terminals, peripherals, and accessories with high accuracy and quality standards.
• Coordinate shipping logistics, generate tracking labels, and confirm merchant delivery.
• Manage broken or defective terminal returns, including coordination with suppliers and documentation tracking.

Backend Deployment Coordination

• Prepare and submit complete backend deployment requests, including merchant setup details, terminal serial numbers, and processor/gateway information.
• Validate backend readiness prior to activation by confirming merchant account creation, terminal assignments, and configuration completion.Coordinate timing between frontend shipment and backend activation.Identify and escalate backend discrepancies or errors to deployment leadership.

Cross-Functional Collaboration

• Work closely with Submissions teams to verify merchant setup accuracy before deployment.Coordinate with Technical Support and Customer Success during activation and early-stage troubleshooting.
• Serve as the Miami deployment point of contact for backend coordination.Maintain deployment records, serial numbers, activation statuses, shipping information, and deployment notes within internal systems.

Inventory Management

• Track inventory of terminals, SIM cards, cables, and accessories.Reconcile inbound, deployed, and returned inventory.
• Escalate inventory discrepancies or shortages to management.
• Maintain a clean, organized, and compliant deployment workspace.

Compliance, Quality & Documentation

• Follow PCI DSS and internal security protocols when handling payment devices and merchant data.
• Maintain accurate deployment documentation and serial logs.
• Adhere to established deployment procedures and standard operating processes.
• Participate in ongoing training related to processors, terminals, deployment systems, and payment technologies.

What We're Looking For

• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and teamwork skills.
• Comfortable working with technology, hardware, logistics, and operational processes.
• Experience in operations, logistics, technical support, fintech, payments, or cannabis is a plus but not required.

Why Join Us?

• Be part of a rapidly growing cannabis fintech company.
• Gain exposure to payment processing, Cashless ATM technology, and merchant services.
• 100% employer-paid medical, dental, and vision insurance.
• Unlimited PTO.
• Up to 15% annual performance bonus.
• Career growth opportunities in operations, support, fintech, and payments.

This position is fully onsite in our Miami headquarters. Occasional evening and weekend on-call coverage may be required to support merchant activations and deployment operations.