Referral Coordinator I, II, III

Join our mission-driven team!

River People Health Center is seeking dedicated individuals to support Primary Care delivery by managing clinical clerical processes and ensuring consistent, quality care for our patients. In this role, you will act as a vital link between providers, patients, and specialists within the Salt River Pima-Maricopa Indian Community (SRPMIC). 

Who are we?
The Salt River Pima-Maricopa Indian Community (SRPMIC) is a sovereign tribe located in the metropolitan Phoenix area. Bounded by the cities of Scottsdale, Tempe, Mesa and Fountain Hills, the Community serves over 9,000 tribal members, and all people conduct business over approximately 96 square miles of residential, agricultural and commercial lands, as a full-service government entity. 

What does the job look like?
On a typical day, you will collaborate with a multidisciplinary team to navigate the complexities of medical referrals. Your key responsibilities include: 

• Patient Advocacy: Serve as the primary point of contact for patients and families, helping them navigate the referral process and communicating their requests to the Care Team. 
• Clinical Coordination: Coordinate specialist consultations, diagnostic studies, and medical equipment orders by accurately processing records and faxes. 
• Insurance & Authorization: Contact insurance companies to verify benefits and obtain necessary authorizations to prevent claim denials. 
• Tracking & Follow-up: Maintain meticulous documentation and investigate missing or outstanding specialist appointments to close the referral loop. 
• Collaboration: Establish strong working relationships with specialty offices and community resource organizations to facilitate mutual care goals. 

What do you have:

• Knowledge of the culture, customs, traditions, history and government of the Salt River Pima-Maricopa Indian Community
• Knowledge of health care policies and procedures.
• Knowledge of and respect and sensitivity to cultural differences.
• Knowledge of patient care and referral best practices, familiarity with verifying eligibility requirements.
• Knowledge of confidentiality policies and regulations, as it pertains to position duties.
• Knowledge of training and development opportunities and the ability to enhance job knowledge.

• Skill in treating others with respect and upholds organizational values.
• Skill in taking responsibility for action, consequences, and handling situations with integrity.
• Skill in learning and adapting new skills to the job.
• Skill in identifying and resolving problems in a timely manner.
• Skill in working in team or group problem solving situations, changes approach/method to best fit the situation.
• Skill in applying feedback to improve performance, demonstrating accuracy and thoroughness.

• Ability to consistently be present and punctual.
• Ability to ensure work responsibilities are covered during absences.
• Ability to maintain integrity in work products.
• Ability to communicate with tact and consideration effectively both in writing and verbally, while being a good listener.
• Ability to manage difficult or emotional situations, responding promptly to needs and solicits feedback.
• Ability to be open and objective to the views of others, including giving and welcoming feedback. 
• Ability to identify ways to improve and promote quality and efficiency, on personal work as well as processes and procedures of the job.
• Ability to respond to requests for service and assistance timely.
• Ability to work collaboratively in a team environment, asking and offering assistance when needed. 
• Ability to actively work to resolve conflicts. 
• Ability to adapt to changes in the work environment and adjust accordingly. 
• Ability to prioritize and plan work activities, efficiently use time and set goals/objectives. 
• Ability to follow instruction, take direction of management and adhere to policy and procedures.

What you need:
Referral Coordinator I (Min $46,263 – Mid $53,205 – Max $60,146): High School Diploma or GED. Experience in healthcare, customer service, or administrative support preferred.

Referral Coordinator II (Min $51,005 – Mid $59,294 – Max $67,582): One year of Medical Support Assistant experience OR Referral Coordinator experience required. Experience in referral coordination or healthcare coordination. Demonstrated ability to manage moderately complex referrals independently. 

Referral Coordinator III (Min $56,316 – Mid $65,466 – Max $74,616): Minimum of two (2) years of referral coordination experience. One (1) year of MSA experience may substitute for one (1) year of referral coordination experience. PACS (Prior Authorization Certified Specialist) or SHIP certification required.

This position is subject to working hours outside of the normal workweek, including nights, weekends and holidays. 

• Employees in, and applicants applying for, jobs providing direct services to children are subject to the “Community Code of Ordinances, Chapter 11, “Minors”, Article X. “Investigation of Persons Working with Children.

Why you apply?
Working at River People Health Center offers a unique opportunity to serve in a state-of-the-art facility that prioritizes patient-centered care. We believe that by caring for our staff and honoring our values, we provide the best possible healing environment for the Community. We seek a team member who embodies:

• Make a direct impact on patient experience, safety, and healthcare quality.
• Serve in a mission-driven Department committed to community well-being.
• Being part of a collaborative and culturally grounded team environment.
• Competitive salary and a comprehensive employee benefit program.
• 15 paid holidays plus paid birthday leave.
• Annual Leave and Sick Time accruals based on years of service. 
• 401(k) retirement plan with 5% Employer contribution and a 3% match. 
• Health Benefits, including medical, dental, vision, life and disability insurance.
• Wellness Program – Earn credits toward cash or paid time off.

Next Steps:

• Apply at www.governmentjobs.com/careers/srpmic
• To request a full job description email HRRecruitment@srpmic-nsn.gov

Salary : $46,263 - $60,146