What are the responsibilities and job description for the Part Time Communications Officer/911 Call Taker position at SALT LAKE VALLEY EMERGENCY COMMUNICATIONS CENTER?
PART TIME COMMUNICATIONS OFFICER/DISPATCHER
Summary / General Purpose:
The part-time / on-call Communications Officer will answer, process, and transmit emergency and non-emergency calls for police, fire, emergency medical responders, and other agencies via telephone, radio, and Computer Aided Dispatch (CAD) systems.
Regular Part-time / On-call
- Regular part-time Communications Officers will work a regular, part-time schedule of no more than 29 hours per week. Schedules may be days, nights, weekends, or combination.
- On-call Communications Officers will work up to 29 hours per week in response to sick, emergency, or irregular staffing needs, across all shifts, and receive a pay differential.
- Employees may choose to work a combination of regular part-time and on-call shift
- Employees will work a minimum of 40 hours per month.
- Employees will follow Part Time Policy
Essential Duties and Responsibilities:
- Receive and respond to requests for police, fire, medical, or other services. Relay information regarding incidents and other activities to appropriate agencies and staff.
- Thoroughly, quickly, and accurately interview callers to determine authenticity, nature, identity, and location of required services, and enter information into the computer-aided dispatch (CAD) system.
- Utilize and interpret caller information provided to determine priority of services required.
- Evaluate speech and emotional state of callers, utilize interpersonal, conflict resolution, and communication skills to de-escalate emotional callers, provide instructions, and ensure appropriate assistance and / or services are provided.
- Maintain records, timelines, identification, and type(s) of service(s) provided.
- Maintain regular and predictable attendance during operating hours to perform the duties of the position, including other duties as assigned.
Working Conditions:
This position requires the ability to remain calm, focused, and professional in high-stress and emotionally intense situations, including handling traumatic or life-threatening emergencies. Communications Officers may be exposed to distressing calls involving injury, death or violent events. Candidates must demonstrate strong emotional resilience, sound judgement, and the ability to multi-task under pressure.
Regular exposure to emotionally distressing and traumatic situations, requiring emotional stability and resilience.
Extended periods of sitting, typing, wearing a headset, and computer work, regular standing and walking, and occasional lifting up to 20 pounds in an office environment.