Communications Officer Training is Scheduled to Start August or September, 2026

Summary / General Purpose:

The Communications Officer will answer, process, and transmit emergency and non-emergency calls for police, fire, emergency medical responders, and other agencies via telephone and Computer Aided Dispatch (CAD) systems.

Essential Duties and Responsibilities:

• Receive and respond to requests for police, fire, medical, or other services. Relay information regarding incidents and other activities to appropriate agencies and staff.
• Thoroughly, quickly, and accurately interview callers to determine authenticity, nature, identity, and location of required services, and enter information into the computer-aided dispatch (CAD) system.
• Utilize and interpret caller information provided to determine priority of services required.
• Evaluate speech and emotional state of callers, utilize interpersonal, conflict resolution, and communication skills to de-escalate emotional callers, provide instructions, and ensure appropriate assistance and / or services are provided.
• Maintain records, timelines, identification, and type(s) of service(s) provided.
• Mentor Non-Emergency Calltakers as requested.
• Maintain regular and predictable attendance during operating hours to perform the duties of the position, including other duties as assigned.

Working Conditions:

• Exposure to high-stress and emotionally intense situations, including handling traumatic or life- threatening emergencies.
• Regular exposure to emotionally distressing and traumatic situations requiring emotional stability and resilience.
• Extended periods of sitting, typing and computer work, regular standing and walking, and occasional lifting up to 20 pounds in an office environment.