Specialist I, Library Public Services (Redwood - Part-Time)

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

Job Summary

Public Services Mission statement:

The Public Services department contributes to the collective work of the Library System to empower our students, staff, faculty, and community members in their academic and personal success. As the central service point for the library, we work to facilitate access to reliable information resources both inside and outside the library and provide a welcoming space for collaborative learning.

Public Services Vision Statement

The Public Services Department will foster a vibrant environment that inspires creative exploration and intellectual growth through the help of available library technology and skilled, attentive staff.

Job Overview

The Public Services Specialist I will be one of two front desk staff at SLCC’s central library branch, the Markosian Library, that provides excellent service to students, faculty, staff and community members. The Markosian Library serves an average of 13,000 patrons each month and the Specialist I is responsible for engaging all patrons with professionalism, respect and courtesy, reflecting the Public Services department’s mission and vision.

This Position Will Work Under The Direction And Guidance Of The Evening Supervisor At The Circulation Desk. The Work Schedule Will Be Between 15-25 Hours Per Week And All Shifts Will Be At The Redwood Markosian Library. Available Shifts Include

Tuesday: 5:15 - 10:05 pm*

Thursdays: 5:15 - 10:05 pm*

Saturdays: 9:15am - 2pm

• Fall and Spring hours. Shift starting and ending times may change based on College academic year schedule adjustments such as breaks, final exams, and summer library hours.
  
  

Primary Responsibilities

Essential Duties & Responsibilities & Knowledge Skills & Abilities

Assist library patrons by performing various duties at the circulation desk. This includes but is not limited to:

• Serves as the initial contact for all patrons
• Assisting patrons with basic reference and non-research questions.
• Assisting patrons with retrieval of library materials, both physical and electronic
• Assisting patrons with accessing and utilizing library computers and printing
• Answering the telephones and directing callers to appropriate SLCC department
• Assist in daily cafe operations by restocking the café as needed and utilizing the cash register to sell prepackaged food, load money onto student ID cards and process book sale purchases.
• Conduct hourly building walkthroughs.
• Checkout library materials to students including laptops, books, anatomy models, etc.
• Assist in the equipment contract process when circulating laptops and hotspots.
• Connect patrons to other library and internal SLCC departments to resolve inquiries and needs
• Provide directional assistance to patrons in areas both inside and outside the library
• Assist in closing the library in accordance with Library policy when working a closing shift.
  
  

Secondary Responsibilities

When not directly serving library patrons, a Specialist I participates in work that sustains the daily operations and mission of the library:

• Assist in daily cleaning and maintenance of the library as needed or directed by a Supervisor.
• Assist in the monthly café inventory as needed.
• Complete weekly shelf reading assignments to ensure proper organization of physical materials
• Represent the library and engage with the SLCC community at various outreach events each semester.
• Create themed displays including books, DVDs, magazines, and other physical materials once a semester
• Create, review, and maintain accurate records in accordance with SLCC and the state of Utah’s record retention requirements.
• Improve job knowledge and skills by developing and completing professional development goals and training through the bi-annual Growth, Planning, and Support (GPS) process in collaboration with Supervisor
• Assist in the evaluation of Course Reserves material each semester and needed.
• Log all materials turned into the Lost and Found in accordance with SLCC Lost and Found policy.
  
  

Knowledge

Familiarity with Microsoft 365 applications and other standard computer software/equipment. General library practices.

Skills

Customer service. Interpersonal communication (both with patrons and coworkers). Perform well in the occasional high-stress situations and Active Listening Skills. Experience using registers and other digital transaction systems.

Abilities

Ability to communicate effectively with a broad range of diverse people, abilities, cultures, ethnic backgrounds, etc., to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities. Interact effectively with students, staff, faculty, and community members. Provide effective customer service to a diverse population. Solve problems efficiently and effectively in accordance with SLCC Library and Salt Lake Community College policies. Express ideas and follow directions both verbally and in writing. Manage time effectively. Work independently with minimal supervision. Multi-task while on desk duty Stand, bend, and lift up to 10lbs, as well as push loaded book carts. Learn and utilize library classification systems such as Library of Congress.

Minimum Qualifications

High School Diploma or GED equivalent required.

Preferred Qualifications

Associate’s degree or some college.

Previous library experience.

Familiarity with higher education systems, departments and procedures

In addition to English, fluent in Spanish, Vietnamese, Tongan, Chinese, Samoan, German, Serbo-Croation, Portuguese, Russian or French.

SLCC Information

Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000 students pursuing degrees in 100 programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.

This position is subject to a successful completion of a criminal background check.