Airport Customer Service Representative

Position Title

Airport Customer Service Representative

Job Description

Under the general supervision of the Airport Customer Service Supervisor, incumbent provides customer service and administrative support for the Airport Lost and Found. Handles a variety of customer service issues requiring considerable independent decision making, sound judgment and the ability to interpret and apply specified departmental policies and procedures. Answers phones, greets visitors, logs and stores received items. Catalogs, files and maintains records in accordance with departmental policies and procedures. Maintains records of related transactions and activity reports.

About The Position

As an Airport Customer Service Representative, you'll help keep the Airport Lost & Found running smoothly by assisting travelers, responding to inquiries, and carefully tracking and storing found items to help reconnect them with their owners. You'll perform this work with both customer care and administrative expertise, handling tasks such as recordkeeping, data entry, and preparing items for disposition. If you're detail-oriented, organized, and enjoy a role where every day brings something new, this position offers a great opportunity to make a positive impact on the passenger experience.

This position will remain open until December 26th. Early applications are highly encouraged.

Position Hourly Range

$21.05 - $23.39/hr based on qualifications and experience.

This Position Is Eligible For Full City Benefits, Including

• Health Insurance (95% of premium paid by city)
• Dental, Vision and Life Insurance
• Paid vacation and personal leave
• 6-12 weeks of paid parental leave available
• Retirement contributions toward a pension plan and/or 401(k)
• A robust Employee Assistance Plan (EAP)
• Up to $4,000 tuition reimbursement annually
• Discounted supplemental benefits like pet insurance and legal services
  
  

Typical Duties

• Handles multiple tasks including answering the phone, helping customers at the counter, resolving complaints, data entry, disposition of items, shipping, and correspondence.
• Logs found items using database software and maintains the storage of found items. Safeguards found property from receipt through final disposition with custodial control in accordance with established written procedures.
• Works with a wide range of business contacts and the traveling public, including claimants, ensuring that an exhaustive attempt has been made to locate the rightful owners of found property.
• May collect payment from customers for services rendered and/or goods purchased. Accounts for and maintains records of found cash (U.S. and foreign currencies) and checks.
• Compiles and maintains record of departmental transactions and activities. Performs a variety of clerical duties utilizing knowledge of departmental systems, operational procedures, and specialized office equipment.
• Composes and types correspondence, technical reports, and summary data. Performs any combination of routine posting, calculating, compiling of data, and statistical computation.
• Answers phone and gives information to callers or researches information needed, and independently follows through on requests verbally or in writing.
• Communicates and interacts effectively with internal and external business contacts. Applies strong customer service focus in all interactions with claimants and other members of the public.
• Prepares found items for disposition according to City and State ordinance, and departmental policy.
• Operates computer in order to maintain, track, and retrieve data. Determines computer format for reports and data collection. Catalogs, files and records data in accordance with departmental policies and procedures.
• Requests supplies and equipment for regular inventory.
• Performs other duties, including special projects, as assigned.
  
  

Minimum Qualifications

• Graduation from high school or equivalency and two years' work experience in a customer service/administrative support role. Experience and training must include data entry and the use of personal computers to do word processing or spreadsheets. Education and experience may be substituted one for the other on a year-for-year basis.
• Ability to communicate with individuals from different social and ethnic backgrounds. Must be able to function effectively in stressful situations, prioritize tasks, and make sound decisions in accordance with policy and procedure.
• Ability to operate and understand a personal computer network using Windows, Microsoft Office applications to include Word, Excel, and Outlook.
• Ability to operate various standard office equipment and other specified technical equipment.
• This position may require passing a credit check.
• Possession of a valid Utah operator's license or driving privilege card.
  
  

Desired Qualifications

• Conversational ability in a second language.
• One year of customer service experience in an airport environment.
  
  

Working Conditions

• Moderate physical effort and usually comfortable working conditions. Intermittent sitting, standing, walking, and moving around in a normal office environment where typing, copying, writing, and using a computer is a regular part of the day. Occasional lifting and moving of large, bulky or heavy items.
• Considerable exposure to stressful situations as a result of human behavior, time constraints, and/or multiple demands and priorities.
  
  

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Full-Time

DEPARTMENT

Airport

Full Time/Part Time

Full time

Scheduled Hours

40