Airport Customer Service Representative

Airport Customer Service Representative (Part Time)-

WESTOVER Metropolitan Airport

Responsibilities, Qualifications/ Skills:

Westover Metropolitan Airport is seeking an experienced part time Airport Customer Service Representative. This person works directly with office staff and will be responsible for performing a number of administrative duties. The ideal candidate is highly self-motivated, professional, and capable of managing their work load and prioritizing tasks in a fast-paced professional corporate office environment. This is an excellent opportunity to join growing organizations with competitive compensation and avenues for advancement. The ability to multi-task, while maintaining complex schedules and managing administrative support, is essential in this position. The ideal candidate for this job is resourceful, a good problem solver, organized and has excellent public interface / communication skills including social media. Assuring a steady completion of workload in a timely manner is key to success in this position.

CSR Responsibilities:

· Coordinate executive communications, including taking calls, responding to emails and interfacing with prospects, clients and Aircraft reservations

· Prepare confidential internal and external corporate documents for team members and industry partners

· Transcribes letters, memos, policies and procedures, for Board of Directors' meetings and Committee meetings

· Schedule meetings and appointments and manage travel itineraries.

· Arrange events inside and outside of the work place, such as catering, ground breakings and ribbon cuttings

· Maintain an organized, retrievable filing system of paper and electronic documents.

· Work with the marketing team to develop social media campaigns.

· Other duties and responsibilities may be determined by the President/Airport Manager

· Make rental car, hotel, catering, and other reservations for guests

· Assist with aircraft charters, and special airport events as needed

· Assist with billing customers

· Monitors the phones during business hours

· Perform all other related duties as assigned

CSR Required Qualifications/ Skills:

· Associates degree or relevant aviation experience preferred

· Proficiency in Microsoft Office with expertise in Microsoft Word, PowerPoint, Excel, and Social Media

· Ability to analyze and revise operating practices to improve efficiency

· Detail oriented and comfortable working in a fast-paced office environment

· Exceptional Communication / Interpersonal skills

· Superior organization skills and dedication to completing projects in a timely manner

· All candidates/employees hold and maintain a valid Driver’s Licenses, pass a 10-year criminal background check including fingerprints and monthly TSA background vetting

· Clearly communicate in English and with the proper tone in person, via telephone, and in various forms of writing such as data entry, email and hand-written documents

Working Hours:

· Up to 30 hours 3 days a week from 8:00 a.m. - 4:30 p.m. (30-minute lunch). Flexibility in the three days that are worked.

Compensation:

· $20 per hour

Job Type: Part-time

Pay: $20.00 per hour

Shift:

• Day shift

Ability to Commute:

• Chicopee, MA 01022 (Preferred)

Ability to Relocate:

• Chicopee, MA 01022: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20