Dispatcher

Job description:

The dispatcher is responsible for the effective management of our local truck drivers. The purpose of this position is to schedule and route drivers for pick-ups and/or deliveries of customer freight in the most cost-effective and safe manner while following company policies and procedures and any and all safety regulations. The intermodal dispatcher is responsible for clear and concise communication with the truck drivers and ensures that all the necessary paperwork is received in a timely manner.

The role of the intermodal dispatcher is to manage the freight for a specific customer base within a team environment. This is accomplished by gaining an understanding of customer requirements as well as developing relationships with our network of carriers, while maintaining an open line of communication with the customer.

INTERMODAL experience is a MUST

Sun - Thu Schedule

Essential Duties & Responsibilities:

• Perform the scheduling of drivers on customer’s accounts
• Ability to utilize load entry software in a timely and accurate manner
• Team work with load planners
• Manage the driver’s daily vehicle condition reports
• Manage the driver’s hours of service compliance
• Manage the driver compliance in regard to Federal and State regulations, including but not limited to Federal Motor Carrier Safety Regulations and OSHA regulations
• Maintain a good working relationship with peers and drivers
• Completely understand and follow all policies, procedures, standards, specifications, guidelines and training programs
• Cover all freight in the most cost-effective way possible
• Efficiently perform tasks assigned in a timely manner
• Maintain customer satisfaction and improve client relationships when/where necessary
• Meet/exceed goals set by your immediate supervisor
• Communicate with customers, railroads and brokers to schedule pick-ups and deliveries of containers and trailers
• Track movement of containers to ensure on-time pick-up and delivery
• Resolve any service issues by clarifying the customer’s requirements, determining the cause of the problem(s), choosing and communicating the best solution to resolve the problem and following up to ensure resolution
• Maintaining employee records including driver’s logs, TMS information and payroll
• Operational safety
• Filter client calls/emails and communicates issue(s) with drivers and management team as appropriate
• Identify and correct any daily schedule discrepancies in real-time
• Maintain the necessary capacity to serve the customers' transportation needs in a safe and efficient manner
• Ensure drivers adhere to all company, customer and government rules & regulations
• Plan for the driver time off necessary to adhere to hours of service regulations
• Identify inefficiencies and implement corrective solutions
• Pro-actively monitor driver performance, hours of service and compliance with company policies
• Communicate with supervisor, customers and drivers to ensure customer’s requirements are met while getting the most efficient use of available resources
• Understands safety, maintenance, cleaning, performance and qualify issues
• Takes immediate action as required/directed to correct any customer requirement issues
• Checks drivers’ hours of service and maintenance condition reports of equipment
• Notifies drivers of pick-up and delivery assignments
• Dispatches drivers for shipment pick-ups and deliveries
• Expected to learn and abide by DOT regulations, safety policies and other Regulatory bodies having jurisdiction over motor carriers

Required Qualifications:

• High School diploma or equivalent
• Must have excellent communication skills (written and oral)
• Working knowledge of North American ground transportation
• Excellent understanding of the geography in the assigned local services area
• Ability to lead others
• Ability to function effectively in a fast-paced work environment
• Ability to deescalate conflicts
• Excellent communication and customer service skills
• Possess proficient computer usage skills
• Knowledge of Microsoft Office (Excel, Outlook and Word)
• Ability to self-motivate and multi-task
• Requires skill in arithmetic as well as critical thinking skills
• Strong attention to detail
• Reliable transportation to and from the workplace is mandatory
• Ability to work in a fast paced and sometimes stressful environment
• Work well in a team environment
• Phone/customer service experience
• Transportation experience
• Office or field office experience
• Willing to learn
• Ability to be flexible
• Must have experience in a fast paced & ever-changing work environment

We have an excellent reputation with our drivers and our customers and safety is our priority. We comply with all DOT and FMCSA regulations.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status.

Military veterans are strongly encouraged to apply.

Vision Logistics is an equal opportunity employer.

Job Type: Full-time

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Dispatching: 2 years (Required)
• Intermodal/Railroad: 2 years (Required)

Ability to Commute:

• Manteno, IL 60950 (Required)

Work Location: In person

Salary : $20 - $24