Customer Service Representative (CSR) - Drayage / Pier Order Entry

Position Description: Customer Service Representative (CSR) – Drayage / Pier Order EntryJoin a Leader in Port & Drayage TransportationSalSon Logistics is seeking a detail-oriented and highly organized Customer Service Representative (CSR) – Drayage/Order Entry to support our fast-paced Newark Port operations. This position plays a critical role in ensuring container movements are entered accurately, scheduled efficiently, and communicated effectively between customers, dispatch, and operations.If you thrive in a transportation environment and enjoy working with customers while keeping freight moving, we'd like to hear from you.Position SummaryThe CSR – Drayage/Order Entry position is responsible for the accurate entry and management of pier and port-related container orders. This role works closely with customers, dispatchers, and operations teams to ensure timely movement of freight throughout the Port of Newark and surrounding terminals.This is not a traditional customer service role. The primary focus is pier order management, container tracking, appointment coordination, and order entry within a drayage environment.Essential ResponsibilitiesEnter and process customer drayage orders accurately and efficiently.Monitor container availability and terminal activity.Coordinate appointments and delivery schedules with customers and operations.Verify shipping instructions, container numbers, and delivery requirements.Communicate order updates, delays, and exceptions to customers.Track container movements from port pickup through final delivery.Maintain accurate records within transportation management systems.Work closely with dispatch, drivers, and operations personnel to ensure service commitments are met.Resolve customer inquiries related to container status, scheduling, and deliveries.Assist with documentation and administrative support for drayage operations.QualificationsPrevious customer service, transportation, logistics, or drayage experience preferred.Experience with order entry in a transportation or supply chain environment.Strong attention to detail and organizational skills.Ability to multitask and prioritize in a fast-paced environment.Excellent communication and customer service skills.Proficiency with Microsoft Office and data entry systems.Experience working with ports, terminals, container freight, or drayage operations is highly preferred.Why SalSon?Established industry leader in transportation and logistics.Stable, growing organization with nationwide operations.Collaborative team environment.Opportunity for advancement and professional growth.Competitive compensation and benefits package.Medical, Dental, Vision, Life Insurance, and 401(k).Paid Time Off and Holiday Pay.Location: Newark, NJPosition Type: Full-TimeDepartment: Drayage OperationsReady to join a company that keeps America's supply chain moving? Apply today and become part of the SalSon Logistics team.

$50,000.00 - $65,000.00 Annually